New Communication Structure for an Organization
Communication skills are crucial to the survival of people and organizations throughout the globe. Actually, people and organizations increasingly depend on communication skills in order to achieve goals, meet needs, and realize expectations. The significance of communication is the survival of mankind is demonstrated in the rapid technological advancements, which are geared towards improving communication across geographical boundaries. For organizations, communication is the premise through which workers perform their respective jobs and responsibilities towards the achievement of established organizational goals and objectives. This paper outlines a proposal for the establishment of a new communication structure in an organization based on important concepts. In this case, the author examines five vital concepts for effective communication in an organization. Effective communication in an organization is realized through establishing an appropriate communication structure based on important concepts for successful communication.
Background Information
The modern working environment comprises diverse individuals from varying cultures, educational backgrounds, race/ethnicity, and religion. This significant diversity is attributable to increased globalization that has enhanced interactions between people from different places in the world. Despite these differences, these individuals work together towards the achievement of common organizational goals and objectives. The ability of these individuals to effectively collaborate towards realizing the common goals and objectives is affected by several factors, particularly communication. As a result, communication plays an important role in an organizational setting given the increased diversity. Without effective communication processes, organizations are characterized by increased dissatisfaction, numerous complexities, declined productivity, and organizational conflicts.
For organizations to ensure the effectiveness of internal and external communication processes, the establishment of suitable communication structures is necessary. According to Trenholm (2011), an organization is likely to become more efficient and effective when communication succeeds (p.202). On the contrary, when communication fails, individual members and the organization experience tremendous challenges and suffer. An organizational communication structure helps in establishing appropriate measures to ensure communication processes are effective and succeed relative to desired goals and objectives.
In essence, the quality of organizational communication is directly linked to the type of communication structures established by the organization. While individual members in an organization usually communicate, suitable communication structures help in ensuring effective communication regardless of the position and status of the individual members. This implies that communication structures provide the basis for organizational members to easily participate in organizational tasks and achieve desired goals. Moreover, communication structures within an organization define the tone and mode of communication between individual members.
Organizations usually examine several considerations when determining and establishing communication structures. One of the most important factors when establishing a communication structure in an organizational setting is organizational structure or culture. In this case, organizations with highly stratified structures tend to utilize formal communication structures while smaller organizations tend to rely on informal and relatively concise communication structures. Secondly, organizations must consider the various work teams because different work teams work better with different communication structures. Third, organizational processes and operations influence the kind of communication structures established depending on whether the communication is urgent or not.
Concepts for Successful Communication in an Organizational Setting
Apart from the previously mentioned considerations, the establishment of a communication structure for an organization requires understanding of concepts for successful communication in an organizational setting. These concepts also act as vital relational communication skills that help in promoting effective communication within an organization. There are numerous concepts for successful communication in an organizational setting that must be considered when creating a communication structure. Some of these important concepts for an organization to consider include
Active Listening
The first important concept for successful communication in an organizational setting with regards to a communication structure is active listening. This concept is not only vital for relational communication but it's also fundamental for effective communication. According to Kandlousi, Ali & Abdollahi (2010), an effective communication structure helps employees to focus on the speaker through actively demonstrating verbal and non-verbal listening skills. In this regard, a good communication structure promotes and ensures active listening given that speakers would like respondents to show active listening. In an organizational context or setting, active listening enables employees and manager to understand organizational goals and objectives and perform tasks that are geared towards the achievement of these objectives. Therefore, one of the most important elements or concepts that should be embedded in a communication structure is active listening. This implies that the organization's management should ensure its members are trained on how to demonstrate active listening...
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