Verified Document

Strategies To Enhance Patient Satisfaction Essay

Related Topics:

Application: Systems Theory

Healthcare organizations provide nursing services centered on multiple theories. For instance, the Open Systems Theory established in 1978 by Katz and Kahn considers the healthcare organization as social systems divided into interconnected subsystems (Meyer & O’Brien-Pallas, 2010). Meyers and O’Brien-Pallas (2010) provide that these interrelated subsystems include outputs, throughputs, inputs, negative feedbacks and a cycle of events. The primary care hospital environment has various units that handle different cases including the intensive care, intermediate care, medical-surgery, emergency department (ED) etcetera. This paper delves into system theory in the emergency department, identify goals and challenges in this department and establishes an appropriate structural outcome.

Subsystems in Emergency Department



In the emergency department, the inputs include financial resources, supplies, and staffing needed for the unit to be functional. The emergency department is in operation all day and night and needs sufficient nurses and subordinate staff to give a throughput of services. More inputs in the ED include the material required to provide nursing intervention that can be bought from various outside vendors (Kamal, Barnard, & Christenson, 2014). Some of the materials purchased include paper. Pencils, pens, glucometers, intravenous fluids, and gauze. The hospital organization develops a unit budget for each hospital department to ensure they can purchase these supplies.

The unit uses all the inputs to create products, and its maximum rate of production is the throughputs. For instance, in the emergency department, the throughput entails all the nursing services provided by the team to the patients who seek their services (Kamal, Barnard, & Christenson, 2014). The output entails the number of patients that the team can give services to after using the inputs. The service output in the emergency department creates revenue after the patients pay for the services (Kamal, Barnard, & Christenson, 2014). The health organization then utilizes...
The performance indicators keep the organization in check and ensure it does not fall off on its target and meets its goals (Kamal, Barnard, & Christenson, 2014). In the emergency department, emphasis rests on various quality performance measures including patient and employee satisfaction, patient throughput, and monitor department throughput.

Problems in the ED



The biggest problem that the emergency department is grappling with include overcrowding. The ED faces the challenge of increasing number of patients and significant numbers of admitted patients next in line to be transferred to an inpatient bed (Kamal, Barnard, & Christenson, 2014). Delays in treating patients with severe conditions result in dissatisfaction, patients backlog, insufficient management of serious pain, and increased rates of mortality.

However, ED might be failing because of system issues beyond its capacity including other sections of the system failing to provide socioeconomic and psychosocial supports, shortfalls in the community primary care system, or even the patients being able to get better services elsewhere. The Input-Throughput-Output conceptual framework is largely employed to depict the overcrowding issue in the ED (Kamal, Barnard, & Christenson, 2014). The input component is all about the emergency services demand affected by timely access to community and primary services as well as the prevalence of mental illnesses, trauma, chronic illnesses, and acute illnesses. The percentage of individuals who are vulnerable based on socioeconomic aspects influence the input component as well. ED throughput component is all about the efficiencies in the department and the patient processing capacity (Kamal, Barnard, & Christenson, 2014). Throughput is affected by factors like staff resource availability, physical space, and having efficient processes. The output segment…

Cite this Document:
Copy Bibliography Citation

Related Documents

Patient Safety
Words: 2457 Length: 9 Document Type: Essay

Essay Topic Examples 1. The Role of Communication in Enhancing Patient Safety:     This topic explores the critical importance of clear and effective communication among healthcare professionals and between healthcare providers and patients. It can include discussions on how miscommunication can lead to medical errors, strategies for improving communication, and the impact of communication on patient outcomes. 2. Advancements in Health Information Technology for Patient Safety:     This essay would examine how the development of electronic

Patient Falls and Nursing PICO Question --
Words: 1049 Length: 3 Document Type: Research Paper

Patient Falls and Nursing PICO Question -- Among acute care patients on a Medical-Surgical Unit, does hourly rounding, as opposed to only setting the bed alarm, significantly reduce patient falls (at least by 50%)? Modern healthcare and nursing are more complex than ever before. The nurse's role is far more than simply an assistant, and requires the understanding and application of a large toolbox to deal with many different situations within the

Patient Healthcare Delivery
Words: 2380 Length: 8 Document Type: Essay

Essay Topic Examples 1. The Role of Technology in Enhancing Patient Healthcare Delivery:     Explore the impact of advancements in technology on patient healthcare delivery. Discuss how electronic health records, telemedicine, mobile health apps, and artificial intelligence contribute to more accurate diagnoses, improved patient outcomes, and enhanced access to care. 2. Patient-Centered Care: Principles and Practice:     Examine the principles of patient-centered care and its significance in healthcare delivery. Analyze how this approach can improve patient

Patient Centered Care
Words: 2238 Length: 8 Document Type: Essay

Essay Topic Examples 1. The Evolution of Patient-Centered Care in Healthcare Settings:     Explore the historical development of patient-centered care from a traditional, provider-focused approach to the current emphases on patient engagement, shared decision-making, and personalized care. Analyze the milestones and pivotal studies that have driven this change and the implications for both patients and healthcare professionals. 2. Patient-Centered Care and Health Outcomes:     Discuss the impact of

Patient Education for Esrd Patients
Words: 2984 Length: 8 Document Type: Research Proposal

Intradialytic Weight Gain Management for Dialysis Patients The project seeks to improve intradialytic weight gain (IDWG) management in hemodialysis dependent patients by 10% through an education program in 12 weeks. The projects aim is to develop a nurse driven intradialytic weight gain (IDWG) management program that not only educates patients about their target weight (TW), but gives them a better understand of how their actions affect their overall health. This initiative

Patient Centered Care in Healthcare Nursing
Words: 4617 Length: 16 Document Type: Research Paper

Introduction Patient-centered care is the goal of many healthcare organizations, but the ability of an organization to deliver patient-centered care is influenced by a number of factors both internal and external. Business practices, regulatory requirements, and reimbursement all can impact patient-centered care in any healthcare organization. Promoting patient-centered care requires an organizational culture committed to this paradigm, which also needs to be embedded in the mission and values of the organization. Executives

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now