Verified Document

Strategic Staffing Importance Of Goals Case Study

Because of this connection it would be ideal for sales managers to be developed and promoted internally so that this cultural notion is maintained. Staffing Strategy

There are several key things that Chern's has to address when developing a successful staffing strategy.

Do we want a core or flexible workforce?

Chern's needs to have a core workforce as its primary staffing model in order to maintain its goal of excellent customer service. Because customer service is key to their business strategy having a core workforce will help to maintain consistency in the delivery of customer service.

Do we prefer to hire internally or externally?

When it comes to management opportunities Chern's should hire internally. This will allow them to develop individuals into the company's culture and way of doing things. Particularly for the position of sales manger hiring internally would allow a person who already knows the companies culture to begin to provide the support that they were used to getting as a sales associate.

Do we want to hire for or train and develop needed skills?

Chern's needs to train and develop needed skills in order to be able to support the culture that they have established. From the beginning they need to hire sales associates that they feel they will be able to train to develop into good sales managers. This allows the company to better use the culture to their advantage. Good customer service is the core of this culture and needs to be adhered to by everyone.

Do we want to replace or retain our talent?

In Chern's case, the key is to retain as much talent as they can. They spend a lot of time and money training...

This should not only be a requirement for getting hired but then should be fostered as an employee is managed everyday.
Will we staff proactively or reactively?

Hiring should be done on a proactive basis in order to initially get the right talent in the door.

Which jobs should we focus on?

Sales associate jobs are very important to this company and should be the focus of their staffing strategy. Getting the right sales associates on board is the key to developing sales mangers that are going to have the ability to propagate the culture of offering exemplary customer service and thus continue to foster the company's biggest competitive advantage in the market.

Is staffing treated as an investment or as a cost?

The general feeling is that hiring good talent is an investment in the company's future. This allows the company to propagate their customer service excellence agenda. Replacing talent is very costly and should not be something that the company promotes. There is of course going to be some rate of turnover and this should be expected as a normal function of doing business.

Will staffing be centralized or decentralized?

Staffing should be decentralized in order to better utilize the individual talent that each employee brings to the table.

References

Phillips, S.M & Gully, S.M. (2012).Strategic Staffing (second addition). Upper Saddle

River, New Jersey: Prentice Hall.

Sources used in this document:
References

Phillips, S.M & Gully, S.M. (2012).Strategic Staffing (second addition). Upper Saddle

River, New Jersey: Prentice Hall.
Cite this Document:
Copy Bibliography Citation

Related Documents

Strategic Staffing Handbook the Purpose
Words: 2072 Length: 8 Document Type: Company Manual

It gives a fair opportunity to all applicants in the recruitment process Gives the company a chance to source workers from different parts of the world. This is accelerated by the use of technologies such as the internet. Application forms All application forms must be sent to the company headquarters. They must be reviewed by the HR panel who are actively involved in the interviewing process. Screening of employees Employees are screen prior to being

Strategic Staffing Plan to Human Resources
Words: 4731 Length: 12 Document Type: Term Paper

Strategic Staffing Plan to Human Resources Today there is a high need for recruitment of staff for nuclear power plants. It is not that new plants are being built, and there are now laws against building new nuclear power plants, but, the nuclear electrical energy is now facing a great challenge for the future. This is further realized from a new survey done by the Nuclear Energy Institute and that reinforces

Strategic Role of Human Resource
Words: 1583 Length: 5 Document Type: Case Study

Furthermore, those experts who will be successful in directing their organizations into the future are the ones who comprehend corporate culture, tactics and policies, distinguish future difficulties and work solutions. Additionally, they should be able to deal handle all kinds of people, can communicate excellently orally and in writing and can identify, employ and train future managers. Those human resource executives with an organizational growth orientation have acquired power

Strategic Analysis Fire Department
Words: 2783 Length: 10 Document Type: Corporate

Strategic Analysis -- Fire & Emergency Services in Collinsville Township Strategic Analysis -- Fire Department The department conducted a study on the current and forecast performance of the fire and emergency services community response and coverage. The response and coverage data indicates that the some recalibration of the provision of service is needed. In addition, the data strongly indicate the need for a substation in the new development are just outside Collinsville.

Strategic Plan and Analysis of New Commercial Endeavor
Words: 2994 Length: 8 Document Type: Term Paper

Strategic Plan & Analysis of New Commercial Endeavor Planning Mission statement Louisville Community Development Bank was set up in the year 1997 as a consequence of a scheme by Louisville mayor Jerry Abramson and a team of business, community and religious leaders to ensure betterment of the Louisville inner city. The Bank's mission is to inspire economic growth with the West End and the Smoke town, Shelby Park and Phoenix Hill localities of

Strategic Management of Human Resources
Words: 3084 Length: 10 Document Type: Term Paper

The flat structure is also valued greatly by working in teams. The SRHM is supported by flexible work, structure and people and is integrated into the larger participative change business strategy. 2. The report above described the evolution of the business strategy for Macquarie Bank. By emphasizing the continuous adaptation to the environment and adjusting the internal structure to meet expected outcomes, the Bank adopts a prospective business strategy. According to

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now