Because of this connection it would be ideal for sales managers to be developed and promoted internally so that this cultural notion is maintained.
Staffing Strategy
There are several key things that Chern's has to address when developing a successful staffing strategy.
Do we want a core or flexible workforce?
Chern's needs to have a core workforce as its primary staffing model in order to maintain its goal of excellent customer service. Because customer service is key to their business strategy having a core workforce will help to maintain consistency in the delivery of customer service.
Do we prefer to hire internally or externally?
When it comes to management opportunities Chern's should hire internally. This will allow them to develop individuals into the company's culture and way of doing things. Particularly for the position of sales manger hiring internally would allow a person who already knows the companies culture to begin to provide the support that they were used to getting as a sales associate.
Do we want to hire for or train and develop needed skills?
Chern's needs to train and develop needed skills in order to be able to support the culture that they have established. From the beginning they need to hire sales associates that they feel they will be able to train to develop into good sales managers. This allows the company to better use the culture to their advantage. Good customer service is the core of this culture and needs to be adhered to by everyone.
Do we want to replace or retain our talent?
In Chern's case, the key is to retain as much talent as they can. They spend a lot of time and money training...
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