3. The characteristics of TQM companies vs. KBR's characteristics
TQM is a total organizational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organization's processes, products and services" (American Federal Office of Management Budget Circular cited in Milakovich, 1990).
TQM companies make extensive use of techniques, tools and systems to achieve better results. Some of the most famous tools are: Statistical Process Control, ISO 9000 series, Pareto Analysis, Matrix Diagram, Histograms, Tree Decision Diagram, Critical Path Analysis, Fishbone or Ishakawa Diagram (Psychogios and Priporas, 2007).
KBR is employing a number of high tech solutions for its activities, such as warehouse management strategies. The company makes sure to engage the best warehouse solutions that fit its business: people, technology and processes, given that a considerable number of its contracts are with the American Army. During wars (e.g. Afghanistan and Iraq), KBR was responsible for delivering a number of resources to the American Army. Timing and specific provision were essential for these contracts. The company is employing such techniques along its supply chain to be able to deliver results as expected.
Other characteristics of companies that adopted TQM refer to the management style mentioned in the previous section. As specified, KBR's style was rather different than the participative/democratic one, being oriented more towards an autocratic one.
4. Implementing TQM in KBR
TQM may not be 100% compatible with an organization as KBR. On one side, TQM techniques and tools may have a positive impact on the company's activity and some of them were successfully adopted by the organization. KBR's activity needs precision and quality and timing are essential to achieve...
Mission Qs Strategic Management Process/Vision, Goals, Objectives Effective Criteria for a Mission Statement Specific Relevant Meaningful Supplies Direction Reflects Goals of Stakeholders Effective Criteria for a Vision Statement States what the organization hopes to become. Future Oriented Based on Values Concise Inspiring Although it may seem as if all modern companies have a mission and vision statement to support their operations, this is not always the case. In fact, one survey found that out of one hundred CEOs that sixty percent had no mission
Business- Management Strategic Management Process/Vision, Goals, Objectives Criteria for Mission Statement Expresses the core competency of the business Include the organization's strengths, values, and purpose State the organization's overall strategy for determining long-term success. Explains why the organization exists Explains what the organization is trying to accomplish Criteria for Vision Statement What the business wants to accomplish Time from for accomplishing the goal Inspires creativity Energizes growth Motivates employees Strategic planning establishes where a company is going over the next year or so, how
Business - Management Strategic Management Process/Vision, Goals, Objectives "The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit" (Southwest Airlines, 2011). A mission statement defines the company's purpose and primary goals. Its main function is internal to classify the key measure or measures of the company's achievement and its prime viewers are the leadership team and the
mission/vision/goal -- aim for constant improvement in the product or service you offer your clients. You cannot do this without maintaining a high level of motivation and satisfaction in the people that comprise your organization -- consider that an aspect of your goal. Dr. W. Edward Deming -- (1900-1993) According to the American Society of Quality, quality control is the constant or periodic inspection at every stage in the manufacturer of
Strategic planning VS strategic intent thinking Conventional strategic planning refers to guides created by an Organization or a business to map out how it will reach its goals and setting the foundation to the entire organization to know what is expected of them. This provides the organization with the clear view on how to achieve a stated vision for the chosen potential market target and how a company can attend and
Strategic Planning Based work completing Short Papers Strategic Plan Analyses, strategic planning process create a ten-year strategic plan academic work professional development. Consider leadership strengths qualities develop. A personal mission statement helps a person to create a focus in their lives and to prevent the chaos that comes from living an overly busy, adrift and disorganized life. A personal mission statement helps a person to understand which long-term goals they are able
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now