In this regard, Rahatullah and Raeside report that, "The strategic alliance literature reveals that resources alone can not bring competitive advantage, but complementary resources can contribute to the strategic fit of partners in the alliance (2009, p. 36). In some cases, strategic alliances may be established in the hospitality sector in unexpected ways. For instance, Jayawardena (2002) cites the example of strategic partnerships being formed between institutions of higher education and the hospitality industry to ensure that the coursework being delivered is congruent with the needs of the sector. According to Jayawardena (2002), institutions of higher education should ensure that their curricular offerings remain relevant and tied to the needs of the industry and help prepare their graduates for the type of competitive environment that is in place. In order to remain current and relevant, institutions of higher education must constantly evaluate what the driving forces are in the hospitality sector and formulate curricular offerings that match these needs. In this regard, Jayawardena notes that, "Tourism education and training institutes can do this by forming strategic alliances and 'smart partnerships' with the industry that they serve and conducting continuous industry-driven needs assessments. In this way, both academia and industry can ensure that the products coming out of the institutions will be well prepared for the industry" (2002, p. 150).
Other strategic alliances within the hospitality sector are more intuitive and apparent. For example, according to Chathoth (2004), there has been an enormous amount of growth of strategic alliances within the hospitality industry using air carrier alliances, which have increased unprecedented levels in recent years. This authority adds that these strategic alliances have special import for the hospitality sector since they contribute to the travel and tourism industry in ways that directly contribute to their customer base (Chathoth, 2004). A number of such strategic alliances have been forged in the hospitality sector with different airlines (Wahab & Cooper, 2001). In many cases, the win-win aspects of hospitality sector strategic alliances with airlines can extend to consumers as well. For example, Chathoth notes that with respect to air carriers, "A major shift in airline firm's operating philosophy resulted, as firms sought a more economically efficient form of flight operations through the introduction of airline alliances with partnering firms, aimed at providing frequent flier programs to their customers at the outset. Customers benefited from such alliances, as they were able to use their frequent flier miles on any of the partnering firm's flights" (2004, p. 173).
While it may be intuitive and apparent that strategic alliances between organizations competing in the hospitality sector are mutually beneficial if there are no direct conflicts of interest involved, this is not always the case and even direct competitors stand to benefit from strategic alliances. With respect to the former type of arrangement, Laws et al. note that, "Destinations are complex groupings of primary attractions and secondary services, and it is increasingly recognized that their sustainability depends on forming effective and long-lasting relationships or alliances with suppliers and other organisations which contribute to clients' experiences" (1998, p. 79). With respect to the latter type of arrangement, though, Laws and his associates also point out that, "An industry can be analyzed by the contribution of its members to the value chain, the management philosophy becomes one of collaboration, even between organisations which compete within the market" (1998, p. 79).
Strategic alliances have already been established to better coordinate services between so-called "eco-tourism" destinations and spa towns and beach resorts (Wahab & Cooper, 2001). By collaborating in mutually advantageous ways, these hospitality sector enterprises stand to benefit in numerous ways, including:
A. Preventing under-pricing and unfair price competition;
B. Sharing resources to mount more effective promotional campaigns;
C. Forcing tour operators to enter longer-term fairer agreements with destination suppliers;
D. Preventing tour operators playing one destination off against another for short-term gain; and,
E. Sharing market intelligence and examples of good practice in destination marketing and management (Wahab & Cooper, 2001, p. 180).
One of the main prerequisites to becoming truly effective partners in a strategic alliance in any industry, though, is adequate information technology infrastructure and expertise. In the Age of Information, more and more companies are relying on e-commerce platforms to develop such strategic relationships with other companies. Unfortunately, many companies -- particularly smaller enterprises -- may not be adequately prepared to launch and maintain a strategic alliance because of a lack of this information technology prerequisite. Companies competing in the hospitality sector, though, are sluggish to prepare for and taken action...
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