Starbucks and Dunkin Donuts
Comparing Starbucks and Dunkin Donuts Marketing
The differences between Starbucks and Dunkin' Donuts permeate every aspect of the two company's cultures and have a reverberating effect in who they attract and keep as customers. The intent of this analysis is to analyze how each of these two companies vary from a marketing standpoint, and how those differences are continually perpetuated in their approach to managing the marketing mix. Of the two, Starbucks is basing their marketing, selling and customer retention strategies on the concept of delivering a unique customer experience and a "third place" where customers can feel free to meet friends and relax (Plog, 2005). The Starbucks marketing mix supports the stores as a hub of personal activity and exceptional customer service, from the hundreds of drink combinations customers can order down to the high-end food items. As the case mentions, Starbucks is considering offering wine, cheese and other high-end food items in the evening (Kotler, Armstrong, 2013). Contrasting this high end customer experience strategy is Dunkin' Donuts, a chain more focused on the functional aspects of coffee and baked goods and a commitment to customers to be true to their core values (Schmidt, Oldfield, 1999). The Dunkin' Donuts marketing mix reflects this mindset of pragmatism and unpretension, complete with coffee shops designed for speed and efficiency.
Comparing the Marketing Mix of Dunkin' Donuts and Starbucks
The distribution strategies of the companies vary significantly based on the customer experience they each are attempting to deliver. Starbucks' distribution...
Starbucks Case Study In responding questions, refer case study "Starbucks U.S.: Too Much Coffee Spilling All Over?" 1. Based information provided case, view Starbucks' business model (i.e. feel sound business fundamentals)? Substantiate response referencing (4) examples, ideally case, relevant business concepts. Starbucks in U.S.: Too much coffee spilling all over? Starbucks' business model Starbucks' business model is to offer higher-than-average quality coffee at a relatively high price point. Its coffee is an 'affordable luxury.'
Dunkin Donuts Internship When most people think of Dunkin Donuts, they will often associate it with the many franchises and the quality of the products they provide. This has helped the firm to become very popular and to reach out to new segments of customers in an ever changing marketplace. One of the reasons why they have been so successful is from their ability to understand the needs of cliental. (Boone,
Dunkin' Donuts and Starbucks Marketing Comparative Analysis of Dunkin' Donuts and Starbucks Marketing Strategies Dunkin' Donuts began as a blue-collar coffee and donut shop, and after choosing to expand using a franchise model, soon became a dominant chain across the eastern United States. Starbucks had equally humble beginnings in the downtown area of Seattle, Washington, yet the difference was the customers they were attracting. Coffee enthusiasts, students and intellectuals across the
Espresso Maker Case Study Analysis How would you describe the target segment? What do you think were their needs? (the WHO) Having successfully segmented the lucrative coffee and specialty drink market during the early 1980's, through the perfection of "instant" -- or soluble -- Nescafe-brand coffee, the Nestle company achieved a dominant position in terms of market share. Despite this accomplishment, however, members of Nestle's executive management structure soon recognized that the
Launching Five New Dunkin’ Donuts Locations in the Midwest Introduction In 1948, William Rosenberg launched his original doughnut shop known as the "Open Kettle" in Quincy, Massachusetts (Poole, 2017). In 1950, after watching his hungry customers “dunk” their doughnuts in a cup of coffee, Rosenberg rechristened the name of the shop to “Dunkin’ Donuts,” and the rest, as they say, is history. The popularity of the first Dunkin’ Donuts shop convinced Rosenberg
STARBUCK'S STRATEGY AND INTERNAL INITIATIVES FOR PROFITABLE GROWTH Starbuck's Strategy and Internal Initiatives to Return to Profitable Growth Starbuck's Strategy and Internal Initiatives to Return to Profitable Growth Strengths Weaknesses Opportunities Threats Michael Porter's 5 Forces Model Industry Competition Threat of New Entrants Buyer's Bargaining Power Bargaining Power of Suppliers Formulate Strategic Marketing Improve Standing of Stock Market Starbuck's Strategy and Internal Initiatives to Return to Profitable Growth As Starbucks was expanding, another emphasis was set on hiring talented leadership in managing the huge momentum
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