¶ … Citizens Property Insurance Corporation's staffing plan for the opening of the new customer care center project. The purpose of this plan is to explain how the number and type of staff needed was chosen, how recruiting was done, and how the hiring process met all legal needs. The Citizens Property Insurance Corporation will guarantee that the customer care center project has capable staff with the correct skills and experience to ensure call center success (Health and Human, 2007).
Scope
This staffing plan recognizes the staff estimates and acquisition process used to manage the new facility. The plan describes the planning and acquisition of the staff, along with describing the responsibilities that will be assigned to each occupation type.
Staff Management Approach
The staff management process for the customer care center project consists of staff planning and staff acquisition.
Staff Estimates
The new customer care center will be assisting the Florida customers. For staff that does not require direct contact with customers through the telephone or internet, the staffing estimates will be as follows:
Human Resources: In order to ensure the most efficiency, there will be two human resources full time staff members. This will allow a confidence that the new hire process will constantly run smoothly.
Payroll Administration: There will be one payroll administrator that will be required to work full time, meeting the needs of all the employees.
Compliance Administration: There will be five compliance administrators, each of which will work forty varying hours around the clock. This allows every shift to offer a compliance administrator to report to in case of health or safety risks.
Technical Operations: There will be five technical operations staff members, one for each of four shifts for a twenty four hour period. A fully functional, constantly available technical staff will be an extremely important position...
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