Staffing process of which I was a part focused on two primary considerations: first, the functionality of the employees within the organization and the need to ensure the new workers had the necessary qualifications to excel and secondly the extent to which the employees' personalities suited the organizational culture. In retrospect, I think there should have been a greater focus upon employees having the necessary interpersonal vs. technical skills. In fact, many organizations such as Southwest Airlines and Zappos primarily put an emphasis on hiring individuals with personalities well-suited to the organizational ethos vs. specific qualifications.
I also believe that during the hiring process there was too much focus on hiring people from within the industry rather than looking outside the box for more diverse experiences. Too much insularity can produce a cookie-cutter mentality within the organization that is not conducive to creativity. Even if people do not have industry-specific experience, if they have an excellent education or experience with entrepreneurship, this can signify an ambitious personality who is willing to go the extra mile in his or her position.
Finally, the question of creating attractive benefits packages can be problematic. As well as offering incentives like pay raises and promotional opportunities, the ability to work with a mentor and assume individual responsibility and direction over projects relatively recently in one's tenure at the organization is attractive to many top, young graduates right out of college. For an organization to attract the best and brightest, out-of-the-box thinking is needed to make a job offer suit the needs of people who are looking for jobs that excite their intellects. An organization wants employees who are looking for a vocation not simply a job that pays the bills and a transformational leadership ethic is required to achieve this. Once the right people are hired, the organization must continue to nurture them. "Meet your people individually to understand their developmental needs...help them to meet their career goals. What do they want to achieve in their role? Where do they see themselves five years from now? How can you help them reach this goal?" (Manktelow 2015).
Part 2: Components of staffing
It is essential that the organization view all components of staffing (recruitment, selection, and employment) from the perspective of the job applicant not HR. For example, simply because a salary is competitive within the organization does not mean that it is commensurate with what competitor organizations are offering top candidates. It is also important for HR to understand how it is framing the organization in terms of its self-presentation in the media. Google, Facebook, and Apple attract top candidates because they present themselves as fun organizations where new employees can grow and learn. Google specifically has tried to keep a start-up, 'Googley'-type atmosphere at the organization, disdaining hierarchies and fostering creativity, even while it has become one of the most successful multinationals in the world (Groysberg, Thomas, & Wagonfeld 2011). Innovative enterprises make it clear the employees enjoy working there and derive personal benefits from employment.
After employees are selected, the employment of workers itself must be managed to ensure that workers do not dread coming to the office every day. On a very simple, basic level, a happy employee is a productive employee. Training is also very expensive so companies have a vested interest in ensuring that they can retain top employees. Organizations must have an understanding of what makes employees stay and/or why they may be motivated to leave. This can only be determined by studying successful organizations, talking to employees, and framing workplace initiatives in terms of what benefits may be derived from workers, not simply the organization.
Even when it is a buyer's market in terms of selecting employees, organizations should not shirk their recruitment duties. Organizations should wish to hire the best candidates possible and good candidates will quickly leave if they are not satisfied when the market improves. Also, structuring the workplace in a manner which enhances productivity means catering to the needs of workers to grow and develop as people, not simply meet short-term performance goals.
Part 3: U.S. Equal Employment Opportunity Commission
In a recent EEOC case, EEOC v. Rock-Tenn Services Co., members of a South Dallas mill paid $500,000 in damages to fourteen African-American employees who were subjected to a hostile work environment created by other employees, including racist graffiti and slurs. These included signs of the KKK, "swastikas, Confederate flags,...
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