Software Development Life Cycle
Social Media Software Implementation Project
Social media is an important aspect of every business today because it gives companies a unique chance to understand the customers better and to interact with them at a more personal level. A wide range of social networking tools are used by companies to attract customers to the products and services offered by the company and this makes social media software implementation essential for every project.
The first step is to identify the goals of social networking to the company. Its important to make a list of things that are expected out of the software and what it aims to achieve. When this is identified, the next step is to work on the design and the technology. Most companies today prefer not to concentrate too much on the technology, but rather on the end-result and ease of use from the employees' and customers' point-of-view. So, a software developing company should keep this aspect in mind and try to design a system that ranks high in user-friendliness and end-results. Another aspect that is important for companies is the speed. They are not interested in a system that takes forever to load and operate. This is especially true of real time communication software such as video conferencing and instant messaging. The last specification that they look for is lively interaction with social media users and the software should facilitate this.
The above specifications are broad and are expected from any software. Other than these, the software developers should work with the company and identify the other requirements such as the social media platforms they want to use, the typical number of users that may use the system on any given day and anything else that may be necessary to develop the system.
The next phase is the design and development phase where the system architects design a system that matches the requirements while the developers begin coding on the different modules. As most companies use agile methodology today, testing will be integrated from the initial stages itself. This iterative processes repeats itself to ensure that there are no errors in the system. Once the entire system is developed, then its time to do a complete testing of the system to check if it meets the requirements and if each of the parts are working well independently and in collaboration with one another.
The last and one of the more important phases of social media implementation is documentation. This is vital to make use of the existing resources more efficiently. For example, when a customer contacts the support with an unusual request, considerable time and effort is spent on providing the right solution. This has to be documented so that the next time when another customer calls in with a similar request, lesser resources are needed to provide the solution. This makes it possible for the company to harness the true power of social media to the best possible extent.
The last part about social media is configuration management and maintenance. As the technology changes, its important to continue to incorporate them into the software and for this, change management, configuration management and maintenance are important. Most companies dedicate a team that takes care of the maintenance and this team consists of developers and testers.
Overall, a well developed and implemented social media software is likely to provide huge benefits to the organization in terms of increased productivity and better interaction with customers.
Importance of a Project Manager
Every project manager plays an important role in the overall success and execution of a project. All projects come with constraints with respect to time, scope and budget and this makes the project manager the central figure for every project because he or she takes responsibility for the success or failure of it....
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