Software-as-A-Service
The purpose of the research done by Benlian and Hess (2011) was to examine software-as-a-service (SaaS) and see if it provides value to companies. There have been arguments that SaaS is already on the decline despite its newness. Most of these arguments come from those who feel that SaaS is not providing the value that it was designed to provide - mostly because of the difficulties with its deployment. With SaaS being so difficult, most companies end up spending too much on it. That can stop them from really getting value out of it. While they will get plenty of use from SaaS, the amount they spent based on the effort, time, and cost to set up and deploy SaaS can keep their value down. Benlian and Hess (2011) wanted to see the value that was being offered by SaaS in order to make determinations about SaaS' potential future in the IT industry.
The study was designed through the development of a research model (Benlian & Hess, 2011). The model was grounded in...
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