Social and Cultural Accommodation in the Hospitality Field
Contemporary businesses organizations, particularly those in the service industry, must maximize customer loyalty to remain competitive. That concern only becomes more important in times of relative economic difficulty (Mankiw, 2008), such as in the case of the current U.S. economic recession that began, in earnest, in 2008. The Ritz-Carlton-owned Marriot Hotel chain recognizes that concept and reflects it throughout its corporate philosophy (De Bono, Van Der Heijden, and Jones, 2008; Lampton, 2003). Customer service and appreciation are the core values relied upon by the organization to meet customer expectations and ensure their satisfaction and repeat patronage. Marriot and other Ritz- Carlton hotels emphasize the importance of providing their customers a highly consistent experience regardless of where they stay (De Bono, Van Der Heijden, and Jones, 2008; Lampton, 2003).
Meeting the Challenges of Geographic and Cultural Diversity
In that regard, the...
There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available
Tourism in Thailand Economic, Social, Cultural and Environmental Impacts of Tourism in Thailand Urban and rural tourism in Thailand accounts for around 7% of the total GDP. There are various factors, social, economic, environmental and cultural factors which affect the tourism industry in Thailand. Also, the rural tourism in Thailand needs more work. This report has some strengths, weaknesses, opportunities and threats of Thailand's tourism industry. In the end, recommendations are given
Influx of Money Impact Hospitality Sector in Brazil how influx of money impact brazil'S HOSPITALITY SECTOR How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector Action plan The literature review seeks to scrutinize and evaluate the probable effects of the influx of money from 2014 World Cup in Brazil in relation to growth and development of the country's hospitality industry (Jones
opportunities to improve the cross-cultural and cultural-awareness training at Hilton Hotels International, Inc. This study was important because Hilton Hotels compete in 78 countries across six continents and hosts guests from virtually every country in the world during a given year. In order to continue to its efforts that began in the late 1990s to rebuild its eroded brand, Hilton Hotels has sought to exceed customer expectations at every
International Management The cultural tourism is a part of cultural industry and it promotes cultural products of travelers as cultural practice (Craik, 1995; 87; Prentice, 2001). This tourism format is well thought-out as an organization which covers diverging activities. Traditional building or sites are of attraction for the tourists and this is used as an incentive by the cultural tourism industry. These buildings had their own distinct past but nowadays it is
Opportunities to Promote Travel and Tourism for Greenbushes 6254, Western Australia This study provides an evaluation of Greenbushes 6254, Western Australia, to best determine how to preserve its culture and heritage to attract more tourists to use the local hotels, shops, and businesses. To this end, the study identifies those factors that have been shown to motivate cultural-heritage tourists to visit various destinations. An evaluation of the potential for Greenbushes
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