Non-Instructional Services in Schools
Replacing non-instructional personnel in schools with professional service providers is a controversial topic for several reasons. Parents and other stakeholders are naturally more reluctant to trust the welfare of their children to for-profit professional service providers than local school employees. Whereas schools have direct control over their employees, outsourced workers are more loyal to their employers than to schools. There are concerns about the quality of services and how their quality might be adversely affected by cost-cutting measures. On the other hand, outsourcing non-essential functions could potentially represent significant cost savings for educational institutions. On balance, outsourcing non-instructional functions is a viable approach to cost reduction provided that institutions follow best practices in connection with selection of service providers and accurate calculation of measurable projected outcomes. However, in addition to the actual implementation of an effective service selection process, there are also internal political considerations.
Overview of Issues
The cost of education in America has been continually increasing for decades, particularly at the college level, so much so that hundreds of colleges have cut departments and services and reduced options available to students as cost-cutting measures (Bushman & Dean, 2005). Outsourcing non-instructional or non-mission-critical functions can often reduce...
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