Service Revolution in Comparison to the Industrial Revolution
Service has become a critical component of today's hyper-competitive, globalized marketplace.
Building customer relationships is an integral part of business today. In fact, many businesses' success depends on their ability to form solid relationships with their customers (Bitner, Booms, & Tetreault, 1990; Gremler & Gwinner, 2000). The service revolution has transformed business in the 21st century, just as the industrial revolution transformed business in the late 18th and early 19th century.
Service Revolution in Comparison to Industrial Revolution
Service has become a critical component of today's hyper-competitive, globalized marketplace.
Building customer relationships is an integral part of business today. In fact, many businesses' success depends on their ability to form solid relationships with their customers (Bitner, Booms, & Tetreault, 1990; Gremler & Gwinner, 2000). The service revolution has transformed business in the 21st century, just as the industrial revolution transformed business in the late 18th and early 19th century.
The Industrial Revolution changed the world evolving agrarian economies of centuries into manufacturing-based economies. Mass production was key to this revolution and turned production that was traditionally handled by craftsmen and artisans and placed into mass production factories. The Service Revolution is once again changing the way the world does business.
Just like the Industrial Revolution, business will never be the same again. These manufacturing-based economies of the 19th and 20th centuries have been transformed into service-based economies. and, just as during the Industrial Revolution, the Service Revolution has seen mass-production becoming an integral part of business, however now it is mass-production of services, as opposed to mass-production of goods.
The results will also be the same for this new Revolution.
As mentioned, during the Industrial Revolution, artisans and craftsmen fell by the wayside. In the Service Revolution, firms that have once been masters of building relationships one at a time will fall prey to those who are able to provide high quality service at a greater efficiency and a lower cost.
References
Bitner, M., Booms, B., & Tetreault, M. (1990). The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 23. Retrieved July 21, 2005, from Business Source Premier database.
Gremler, D., & Gwinner, K. (2000). Customer-employee rapport in service relationships. Journal of Service Research, 3(1). Retrieved July 21, 2005, from Business Source Premier database.
Service revolution in comparison to industrial revolution
Expectations Change That Led Revolution Compare Contrast Expectations Change Led Revolution 1917/Civil War Realities How the ideological changes that accompanied the revolution shaped the arts/culture of Russia/USSR The social and economic systems experienced tremendous transitions occasioning to stress among the populations of Russia. The great reforms formed a cautious path to modernization and reform. Through emancipation, peasants were allowed to own pieces of land and had the personal freedom to share their pieces
We are surrounded on all sides by enemies, and we have to advance almost constantly under their fire. We have combined, by a freely adopted decision, for the purpose of fighting the enemy, and not of retreating into the neighboring marsh, the inhabitants of which, from the very outset, have reproached us with having chosen the path of struggle instead of the path of conciliation…there can be no talk
Revolution Movies Marketing Workers Protection Acts Investigate ways in which community arts organizations develop and maintain an audience In the recent past, there has been a notable improvement in the field of arts. Many people in the community are now garnering interest in arts like never before. As a result, there has also been an increase in the community art organization. This is of course due to the need to fulfill the demand
First the process of co-creation will be defined, followed several examples of successful co-creations of the customer experience. 5. Customer experience is the brand and co-creation is the process A firm that migrates to a service-dominant logic will move from selling a commodity to co-creating the customer's experiences. If you utilize the brand definition in the introduction portion of this paper -- a brand is the summation of a customer's interactions
What autos a society depends on says a lot about that society too, and the gas-guzzling SUVs and pickups that have made up the backbone of American transportation indicate our indifference to global problems, including the problems the country is creating itself. What is so disturbing about America's role in the five-gas-stations theory is the message it sends quite openly to the rest of the world. Friedman notes in his
As the business changes, developers can more easily map business process changes to applications and then implement the appropriate it changes. SOA facilitates business connections. With business processes packaged as modular, accessible business services, enterprises can connect them where and when they are needed to optimize processes across customers, partners, suppliers, and their own internal applications SOA enhances business control. Because services model business processes, the flow of data and transactions
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now