Service Oriented Architecture (SOA) and Enterprise Resource Planning (ERP)
WORKING THESIS: Service Oriented Architectures (SOA) and their impact on ERP and distributed order management systems are resulting in SOAs becoming the catalyst of making entire organizations more customer-centered and agile in responding to unmet customer needs.
SOA architectures are leading to organizations becoming more customer-centric and less inward focused, concentrating on how to serve customers more efficiently as a result.
Majority of early adopter SOA implementations are designed to streamline customer-facing processes including multichannel management
Need for legacy system integration is crucial for multichannel management systems to be effective in responding to customer needs
Process-based change first needs to occur, with early adopters relying on Business Process Management (BPM) and Business Process Re-engineering (BPR) to processes redefined
Many early adopters of SOA architectures rely on the Attract, Sell, Serve set of processes that also serve as the foundation of synchronized multichannel management strategies.
Distributed order management is nurturing a higher inventory velocity on commoditized products, allowing SOA early adopters to concentrate on products with higher profit margins.
SOA architectures serve as the foundation for higher levels of distributed order management velocity by allowing multiple manufacturing locations to be in coordination with each other.
More efficient production planning, manufacturing operations and fulfillment are possible using SOA architectures to keep all manufacturing centers in sync with each other.
The velocity of distributed order management systems for commoditized products is improved to a statistically significant level when SOA architectures are used. There is empirical evidence to support this finding.
SOA Architectures are making Service Lifecycle Management (SLM) strategies possible, reducing service recovery costs and increasing customer satisfaction as a result.
Potential for increasing warranty revenues and up-sell of services based on customer loyalty increasing.
SLM strategies more multichannel focused based on SOA architectures' ability to scale across all channel processes.
Potential to increase net Income by 30% or more through the use of SLM strategies in manufacturing alone, based on process re-definition (according to AMR Research).
Early SOA adopters are becoming trusted advisors through the use of SLM strategies implemented globally.
Web Services in the context of an SOA framework are designed to be the catalyst of greater order accuracy and speed, further increasing performance of the entire company in the process. The collection of Web Services is meant to not replace the traditional and highly engrained ERP systems in a company; rather Web Services are meant to extend and enhance their performance and making them more agile over time
Service Oriented Architecture As technology and computers evolve, new and better ways of managing these components becomes necessary. The concept of Service Oriented Architecture (SOA) has arisen as new model or method in which engineers, managers and everyday people can maximize their technologies in new and better ways. By understanding and embracing transformation within this area of technology, new paradigms of learning can be achieved and the collective ideals that are
While this paper focuses on process-centric improvements to McCarran, the research completed for this paper highlights the critical need for an all-encompassing IT architecture that allows for data to support both processes as thoroughly as possible. Figure 3: Combining the Check-in and retailing processes for greater efficiency Luggage and Baggage Process Improvements Another major area of process improvement McCarran needed to focus on was luggage and baggage handling. The airport had been
SOA Case Study How R.L. Polk Revved Its Data Engine In the fall of 2004, Kevin Vasconi, chief information officer of R.L. Polk & Co., met with other top executives of the company. It was a state-of -- the company meeting to discuss Polk's strategy to enter the future. The consensus was that its information systems would not be able to support the business into the next decade. "If you have that
Peachtree Healthcare IT Architecture Recommendations to Peachtree Healthcare The discussions and cursory analyses in the Harvard Business Review case Too Far Ahead of the IT Curve? (Dalcher, 2005) attempt to implement massive IT projects without considering the implications from a strategic and tactical level. There is no mention of the most critical legal considerations of any healthcare provider, and this includes compliance to the Health Insurance Portability and Accountability Act of 1996
As has been mentioned throughout this thesis, the entire aspect of mass customization as it relates to the development of a stable quote-to-order process throughout manufacturing is critical. In this specific area is where many manufacturers face the dilemma of being entirely project-based in their manufacturing and business strategy approach or move more towards functional manufacturing with the exception being mass customization and a more fluid, agile, quote-to-order process. Figure
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