In contrast, Kimmie's Kitchen with an order-to-eat time of 2.3 minutes has one counter staff for three sandwich preps. They do not have any bottlenecks in sandwich preparation. Having two counter staff and two sandwich preps will alleviate our current bottleneck.
The third step is to have the customers pick up their own orders when the order is ready. The customer will wait at the sandwich counter for their order to be picked up. This reduces the workload for the counter staff, which will now remain at their workstations for the duration of the lunch rush. The customer will pick up coffee and desert at the same time. Trays should be provided to assist customers in getting their food to the table.
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