¶ … ERP related job?
Analysis of responses received for
How does your level of job difficulty compare after ERP to before ERP?
Analysis of responses received for
How many hours of training did you receive on ERP?
Analysis of responses received for
Which of the following processes does your job include?
Analysis of responses received
How valuable was your ERP training?
Analysis of responses received
Were you performing your current job prior to ERP?
Analysis of responses received for
How long were you in this job role prior to implementation of ERP?
Analysis of responses received for
Did the responsibilities of your job increase or decrease after ERP?
Analysis of responses received for
Question 9. Has ERP helped or hurt your ability to perform your job?
Analysis of responses received for
Question 10. How does the number of steps required to perform your job compare after ERP to before ERP?
Analysis of responses received to question 10
4.13 Question 11. How does the amount of information required for you to perform your job compare after ERP to before ERP? 11
4.13.1 Analysis of responses received for question 11
4.14 Question 12. How has the number of customer orders that you are able to process on a daily basis changed post ERP and compared to pre-ERP? 11
4.14.1 Analysis of responses received for question 12
4.15 Question 13. How has the number of customer orders received on a daily basis changed post ERP? 12
4.15.1 Analysis of responses received for question 13
4.16 Question 14. Are there post ERP tools required to perform your job that you do not have access to? 14
4.16.1 Analysis of responses received for question 14
4.17 Question 15. Are external customers more or less satisfied with the ability of your company to deliver products since implementation of ERP? 14
4.17.1 Analysis of responses received for question 15
4.18 Question 16. Are you rewarded in this job commensurate with others performing a like function? 15
4.18.1 Analysis of responses received for question 16
4.19 Question 17. Have you applied for another job in the last 2 years? 16
4.19.1 Analysis of responses to question 17 16
4.20 Unexpected results of the research 16
4.21 Observation of Customer Order Processing 17
4.22 Trustworthiness and reliability of the data 18
4.23 Summary 19
CHAPTER 5 -Summary, Conclusion, and Recommendations 22
5.1 Introduction 22
5.2 Overview 22
5.3 Challenges Regarding Implementation of ERP System 22
5.4 Significance of Social Change 24
5.5 Conclusions 25
5.6 Research Implications 26
5.7 Reflection on the researcher's experience 26
5.8 Recommendations for action 27
5.9 Recommendations for future research or study 27
5.10 Closing Statement 28
5.11 Summary 28
References 30
APPENDIX A: 34
APPENDIX B. 36
CHAPTER 4-Results
4.1 Introduction
In this chapter the results of the research and the impact that implementation of an ERP system had on the employees and business processes at Sahnisons Manufacturing Company are presented. The study was performed to obtain answers to the following four research questions
1. Why was the organization prompted to integrate the ERP and the SCM systems?
2. How were the integration project managed and what resources were required to manage it?
3. What challenges and obstacles were faced by the organization and how were they solved?
4. What changes were required to the existing processes due to integration?
4.2 The Findings of the Research
An analysis of the responses to each of the survey questions is presented here.
4.3 Question 1. What is your current ERP related job?
The data received with regards to this question are found in table 2 below
Table 1-ERP Job Categories
Job Categories
Qty
Customer Service Representative
14
Inventory Schedule Controller
3
Implementation Team Member
4
Manager
4
4.3.1 Analysis of responses received for question 1
No analysis of data was required for responses to this question. The question was used to determine the number of research participants in each of the job categories in the Sahnisons Manufacturing Company
4.4 Question 2. How does your level of job difficulty compare after ERP to before ERP?
The data received with regards to this question are found in table 2 below
Table 2-Level of job difficulty before and after ERP implementation
Job Categories
About the Same
More Difficult
CSR
0
14 out of 14
ISC
0
3 out of 3
ITM
0
4 out of 4
Mgr
3 out of 14
1 out of 4
Figure 1-Level of job difficulty before and after ERP implementation
4.4.1 Analysis of responses received for question 2.
A review of the responses indicates that the majority of the Customer Service Representatives (CSRs), Inventory Schedule Controllers (ISCs), and Implementation Team Members (ITMs) perceive that their jobs have become more difficult. In contrast, management personnel feel that the levels of difficulty in their jobs are about the same as it was prior to ERP.
When people can't do their jobs in the familiar way and haven't yet mastered the new way, the panic, and the business goes into spasms (Koch, 1999)
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