Doing so and calling after arriving in Saudi Arabia instead of initiating contact from abroad demonstrates awareness of and respect for Saudi business customs right off the bat and in a way that should be noticed by Saudis, especially those who might be familiar with the fact that the norm in the U.S. is simply to call first or email to arrange the first meeting.
Saudis seeking to do business with American firms should understand that in the U.S., it might be inappropriate to travel to the location of a business first and then make initial contact expecting that the meeting will necessarily be planned during their stay. That is because in Saudi Arabia, business people contacted by foreigners after their arrival in the Kingdom realize immediately that the foreigner is making an effort to conform to Saudi business cultural norms.
Conversely, in the U.S. In general and especially in the less formal business environment in many organizations and regions of the Midwest, Saudis should anticipate that their business counterparts will not necessarily realize why Saudis have first travelled to their city before making contact. Even if it does not seem presumptuous to the American, their unawareness of the custom might result in their failure to make time to accommodate the request for the appointment. That is not likely to happen in Saudi Arabia, precisely because Saudis understand that foreigners who wait until arriving in the Kingdom have gone out of their way to conform to Saudi cultural norms.
Therefore, Americans should plan to travel to the Kingdom first and then make their initial contact whereas Saudis should realize that making contact from abroad first would be more consistent with American cultural norms and would probably result in a much greater likelihood that their initial meeting plans will be accommodated by Americans. In that respect, this may be even more important for Saudis approaching business partners in the Midwest simply because they are somewhat less likely to be as aware of foreign business etiquette as business people from the East Coast and West Coast.
In the U.S., business people shake hands irrespective of gender. That is not true among Saudis and other individuals from Middle Eastern nations (Harris, & Moran, 2007). Saudi men women who are not married or related to one another generally do not ever touch one another, even in formal business gestures such as handshakes. On the other hand, Saudi male nationals typically kiss one another on the cheeks, whereas this is definitely not the case in the U.S. In general or in the Midwest in particular. Therefore, it would be beneficial for Americans doing business with Saudi national to understand that kissing on the check is a social norm.
American business people need not necessarily participate in that ritual, although it may be appropriate to do so when business is taking place in the Saudi Kingdom. Meanwhile, American businessmen should understand this norm so that they are prepared and not offended or otherwise caught off-guard by a kiss on the cheek from a male Saudi business person. Likewise, Saudis doing business in the U.S. should realize that this custom may be completely foreign to Americans and even more so in the Midwest.
Saudis also have very different expectations when it comes to the rituals involving exchanging business cards (Harris, & Moran, 2007). In the U.S., business cards are usually exchanged either at some point during the first meeting or as it is coming to its conclusion. Americans do not necessarily take the time to carefully red one another's cards at the point of exchange and their cards are usually printed only on one side and only in English. In Saudi Arabia, business cards are usually exchanged immediately and the recipients usually take the time to read one another's cards more carefully immediately upon their exchange. Saudi business cards are usually two-sided with English (or other foreign language) on one side and Arabic on the other side.
Americans should understand that if they hand a Saudi national a business card that does not provide an Arabic translation that might be seen as a sign of ignorance of Saudi business practices or disrespect. Naturally, this transgression is more likely to be considered negatively by Americans seeking to do business with Saudis than by American business people approached by Saudis.
Americans should also understand that they should demonstrate interest in their counterparts' business...
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