Error, Failure and Risks: The 2016 Samsung Galaxy Note 7 RecallIn September 2016, Samsung initiated a global recall of one of its flagship smartphone brands, the Galaxy Note 7. The recall was set in motion just a few weeks after the company had launched the smartphone device, after numerous complaints were registered with regard to batteries overheating (Swider, 2017). Barely two weeks after launch, quite a number of dangerous battery episodes had been reported. This necessitated the issuance of a formal recall across the nation from the U.S. Consumer Product Safety Commission. Initially, Samsung diagnosed the problem as originating from batteries manufactured by its own component unit (Swider, 2017). The company had sourced the batteries used in the recalled device from both its own component unit and from a third party. The solution in this case was simple: customers with devices powered by Samsung’s own battery would trade in their devices for a safer replacement. The company’s own batteries bared a distinctive green meter. However, this fix, as Swider (2017) points out, did not solve the problem. Soon, devices that had been replaced started overheating too. This was a clear case of misdiagnosis. It was not until October that the company deemed it fit to not only discontinue the...
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