The Herald sun in Australia reported an incident that took place in Werribee. At a KFC restaurant, a drunken customer entered the premises and assaulted one of the workers. In addition to this, the violent customer verbally abused other workers (UNITE, 2008).
The standard procedure in such cases is to close the restaurant and allow the staff to stop working and go to their homes or to seek for medical care if necessary. The company also commits to ensuring that employees involved in such situations receive psychological care. Same as in the case described above, the restaurant manager did not apply the standard procedures. The manager did not allow the employees to close the store, to go home, or to receive medical care. Instead, the workers were pressured into continuing their job in order for the restaurant to continue its regular activity.
The company should have conducted an audit at the Werribee KFC unit. Several organizations in the field tried to discuss the situation with the KFC manager that could not provide additional information because he was not allowed to do this while the company is investigating the situation. The company was reported to the authority that supervises health and safety at the workplace. Certain unions consider that the situation was improperly managed because these workers are not unionized and are not properly represented in their relationship with the company.
The described situations can be considered exceptions, as only few incidents of this type have been reported...
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