Business Problem-Solving: Root-Cause Analysis
The Root Cause Approach
Root cause analysis is a popular problem-solving technique that seeks to bring out, and respond to, the deeper causes of a problem as opposed to only those that are visible on the surface (Okes, 2009). It allows one to look deeper into a problem so as to determine what the underlying causes are, and fix these before the problem escalates to an even bigger one (Okes, 2009). In so doing, one deals with the problem once and for all. Once the root causes are addressed, the chances of recurrence are very slim.
The Questioning to the Void Technique
The questioning to the void technique, commonly referred to as the 5 why's technique, is one of the three approaches of root cause analysis. It basically entails asking the question 'why' five times so as to understand the exact nature of a problem (Anderson, 2009). It is believed that by repeating the question 'why' several times, one is able to peel away the surface causes of a problem, and ultimately identify the root cause. Once the root cause has been identified, then an appropriate counter-measure that effectively addresses the root cause can be determined.
Illustration
We could take the case of a printing shop, which was supposed to have a client's leaflets printed and delivered but failed to do so in time; as a result,...
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