And it is done without a level of arrogance or exclusivity; the egalitarian design of the hotels' common spaces, from the two lobbies to the design of the buffet area, are all oriented towards these goals. The result is that the common spaces blend extremely well together and families with kids have a chance to enjoy their vacations while couples and those traveling alone can also enjoy the facilities as well.
The facility manager can continually strive to provide this "separateness" in the design of the hotels' open spaces by differentiating areas by the use of colors, fabrics, carpeting and traffic flows. It is very evident just on these cues what areas of the hotel you are in at any time. The subdued reed separation walls and thicker coaches are for the couples and adults traveling together. They are separated from the sturdy plastic tables and chairs for children and families. Overall this hotel does a brilliant job of using facilities management to accentuate the customer experience.
United Airlines Business Class Lounge at Los Angeles International Airport, Bradley Terminal
At the opposite extreme is the utilitarian, stark cold atmosphere and facilities of the business lounge of United Airlines in the Tom Bradley Terminal of LAX. The culture of Unite thrives on a distinct class-based caste system of flyers by their award levels, and the Business Class terminal tends to overflow with customers who have had their egos pumped up so United can get away with charging them exorbitant ticket prices to fly across the Atlantic or Pacific. The result: a sterile, at times arrogant atmosphere that is designed purely for the B2B customer. United wants the global road warrior as the long-haul flights to Europe and Asia is where they make their greatest profits. Ironically this business terminal is battleship gray and blue, has no windows to show if flights are ready to go, and has no massive flat panels to tell you when a flight is leaving or not. The seats are cold black...
The core or critical components of building operations and maintenance, real estate management and strategic plans, human and environmental factors, project management, space planning, finance, quality assessment are the most critical areas of facilities management. As companies seek to create a more collaborative work place, each of these systems are being integrated into other subsystems, departments, workflows and process areas. In the case of hospitality companies, the highly integrative nature
A third real-life example are the pervasive Healthcare Information Systems (HIS) and Patient Information Management Systems (PIMS) that form the backbone of any healthcare facility. These are systems that capture all relevant patient demographic, treatment and health-related data in addition to showing the specific costs of treatment and profits as well (McGurkin, Hart, Millinghausen, 2006). In short, these systems form the basic financial structure of a healthcare systems. There are
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All players must be properly equipped with protective gear and the gear must be inspected on a regular basis (Kentucky Country Day School Coaches Handbook, n.d.). Another aspect of this is the coach's duty to properly instruct. They must make sure to instruct the skills and techniques that are required for safe play. All instruction must be properly documented (Kentucky Country Day School Coaches Handbook, n.d.). A coach does
Facilities Strategic Plan for a University: The development of facilities is a crucial part of constant health and well-being of an institution. This implies that every institution needs to have a comprehensive facilities strategic planning process. In light of these factors, I have been hired as a new facilities director at a local university to promote its ongoing health. The first task in this role would involve designing a new strategic
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