RFP -- Saddle Creek HOA
Letter of Transmittal
Hidden Creek Condominium Association
C/O Christopher Izzo, Condominium Treasurer
620 Frogs Leap Lane
Executive Vice President
SADDLE CREEK CONDOMINIUM ASSOCIATION
Section I INTRODUCTION
Section II PROPOSAL SUMMARY
Section III CORPORATE CAPABILITIES
Section IV THE PROPOSAL PLAN
Section V BUDGET JUSTIFICATION
Section V REFERENCES
Section VI VALUE FOR SERVICES
We are a privately held firm that has been in business since 1965. We began as a family operated business and have retained that quality today through our personal approach to management services for common interest communities. We started small and though our customer base has grown to over 215 common interest communities, we continue to place personalized, "down-home" services at the forefront. Below are some ways that we do just that:
Our Mission
Our mission statement provides the "aim star" for our provision of property management services.
We strive to provide seamless service in every realm of our responsibilities to the degree that we anticipate and address our customers' needs before they become manifest.
Our Focus
We are 100% focused on providing property management services to common interest communities. This what we do. This all that we do.
Your Customer Service
We provide the best customer service we know how -- and then we work to make it even better. We believe close links to the communities we serve are the best way to ensure that we understand our customers' needs, that we address those needs using "best practices" in the industry, and that we maintain a continuous feedback loop that encompasses all of our stakeholders. We don't just provide good customer service, we set the industry standards for customer service. Each time we meet a standard, we seek to ratchet it up to the next level.
The Technology
We are pleased to offer a strong technological infrastructure that is remotely located with a mobile interface for our customers. Efficient, timely communication is crucial to our meeting your needs and to ensuring that the components of our provision of services are effectively linked. All of our systems are digitally-based but are easy to access and to use. To keep our finger on the pulse of technological change, we maintain consultant relationships with students enrolled in communications and technology coursework at local colleges and universities. This keeps our technology development costs down and keeps us at the cutting edge of technological change that we can use to increase our efficiency and to easily communicate with community members.
Our Town Hall
Our town hall meetings are a trademark. No one else in the business of providing property management services to common interest communities opens the door this wide to regular, meaningful contact with customers and community members. The communities we create collectively deserve our best attention and unified efforts. This is what our town hall meetings are all about. The door to the town hall is always open. We encourage community members to stop by between meetings, too. Like an old fashioned country store, we like customers to drop in just to chat. We think you'll agree that some of the best ideas crop up over the "pickle barrel." We look forward to seeing you there.
SECTION II -- Proposal Summary
The purpose of this section is to provide confirmation of our understanding of the needs of the homeowners association as an environment -- as a built place -- and, further, that we understand the requirements of all components listed in the Request for Proposal, including but not limited to, the business features and technical specifications required to meet the objectives as outlined in the Request for Proposal.
We offer the following Statement of Understanding for the proposed property management services.
Proposal Objectives
As stated in the Request for Proposal, the following proposal objectives are addressed in this Statement of Understanding and in the body of the Proposal Plan. The services proposed in the scope of the plan are configured to ensure that the standards of living and quality of life are maintained in the community as outlined in the Request for Proposal. The proposal outlines the manner and method for attaining the following objectives.
Provide support for the daily needs of community residents.
Meet the documentation and reporting needs of the community for access to state funding.
Execute and co-ordinate the administrative functions of the homeowner association staff and governing board.
An outline of the combined goals and objectives of the property management plan and the annual work plan as outlined in the Proposal Plan are presented here.
Objective 1 - Provide Support to Community Residents
Property management services offered to the homeowners' association are needed to support the daily needs of the Saddle Creek residents. The provision of property management services shall include an array of administration functions, to include maintenance of the infrastructure, providing facilities for recreation, and administering an extensive network of modes...
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