Resistance to Change Management
Why do some employees resist change within the structure of the organization? What can management do to bring those employees along as the company transitions to another strategy? This paper addresses those issues and other related to resistance to change.
The Literature on Resistance to Change Management
Roy Smollan, senior lecturer in Management at Auckland University of Technology in New Zealand, notes that some companies refer to resistance to change as a "brickwall" or a "dangerous roadblock to transformation" (Smollan, 2011, p. 12). Resistance to change is normally seen as a dynamic where employees refuse to carry through with authorized instructions, but the real, ultimate problem may be found in the frustration of the manager who sees things are not falling into place (Smollan, 13). "Handle resistance with care" and don't assume it is "willful or ignorant"; engage in "full and honest communication" (Smollan, 15).
An article in the McKinsey Quarterly discusses how some companies are using "large-scale data gathering" in order to put in place changes that may need to take place. In fact the authors suggest that companies ranging from telecommunications to pharmaceuticals are using "big data" strategies as the "new frontier" of competitive differentiation (Bughin, et al., 2011). Gathering "big data" can mean learning more about consumer behaviors that can offer a company a competitive edge. However, before launching into a big data transition, companies make a mistake if they "rush immediately in action-planning mode"; rather than that, "thoughtful planning" is a better approach, lest there be "friction" because the new approach "goes against the grain of an organization" (Bughlin, p. 4). In one instance, for example,...
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Change Management Websites Website 1: http://www.change-management.com / - A website sponsored by learning organization ProSci, this site is dedicated to best practices in change management including seminar series offered globally. The site also offers the Change Management Portfolio Toolkit. Also included on this site are links to the company's Global Conference held May 1 -- 4, 2011 in Orlando. Florida. Website 2: http://changingminds.org/disciplines/change_management/change_management.htm - This website concentrates on the more academic aspects
and, as in each of the other stages, constantly paying attention and reacting to the problems people bring up. (the role of leadership during change) Change Management Theories: The process of change has been described to have three fundamental phases: unfreezing, changing, and re-freezing. This view is based mainly on Kurt Lewins' assumption of the systems theory of homeostasis or dynamic stability. (Change Management 101: A primer) Change management theories are
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