Week Discussion Board Posting
What are some examples of behavior controls? Why are they important? How should they be used?
From the onset, it would be prudent to note that behavior controls, as Wheelen, Hunger, Hoffman, and Bamford (2018) point out, specify how something is to be done through policies, rules, standard operating procedures, and orders from a superior (319). Towards this end, behavior controls could be thought of as attempts to standardize the conduct of employees and clearly define the expected workplace practices. Some examples of behavior controls are inclusive of, but they are not limited to; workplace dressing code, workplace reporting time, hygiene policy (i.e. hand washing during the current COVID-19 pandemic), segregation of duties (i.e. in the accounting department), etc. At the macro level, the ISO 9000 and 14000 Standard Series on quality and environmental assurance have been identified by Wheelen, Hunger, Hoffman, and Bamford (2018) as examples of behavior controls.
The relevance of behavior controls cannot be overstated. This is more so the case when it comes to the achievement of certain clearly stated goals and objectives. Indeed, according to Black, Bright and Gardner (2019), in seeking to control the behavior of employees, organizations are often interested in certain end results. For instance, according to the authors, an organization in the healthcare realm...
…and Bamford (2018) observe, should be used when it is difficult to measure performance results, but there is a rather clear cause-effect connection between activities (319). This is in contrast to both output controls and input controls. Whereas the former happens to be most ideal in those instances whereby there is no clear activity and results cause-effect connection; the latter is ideal in scenarios whereby the measurement of output is not easy, and behavior and performance do not have a cause-effect relationship that could be deemed clear (Wheelen, Hunger, Hoffman, and Bamford, 2018). It would also be prudent to note that as the authors indicate, the said controls (i.e.…
References
Black, J.S., Bright, D.S. & Gardner, D.G. (2019). Organizational Behavior. 12th Media Services
Wheelen, T., Hunger, J.D., Hoffman, A.N. & Bamford, C.E. (2018). Concepts in Strategic Management and Business Policy. Pearson Education
Wilkinson, T.J. & Kannan, V.R. (2013). Strategic Management in the 21st Century. ABC-CLIO.
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