Antediluvian Retirement Home: Report

Executive Summary

The report concerns some of the issues and conflicts facing the Antediluvian Retirement Home, a high-end facility specializing in care for elderly residents. This report examines some of the more pervasive issues that afflicts this company, and discusses three possible options that will perhaps rectify the bulk of these conflicts. The report then makes its (bold) recommendation for how the retirement home should best proceed and why. Key Performance Indicators (KPIs) are also discussed, as these changes have to be successful to ensure the longevity of the home.

Issues Identification

The case study with the Antediluvian Retirement Home plainly states that it has three strategies in place that guide the overall running, day to day operations and general philosophy of the organization: its high end branding, its attempts to forge sustainability, and its attempts to minimize costs whenever possible, in order to increase profitability.

One of the major issues in connection with this retirement home is directly connected to the food delivery system. At this time, a tremendous amount of waste is occurring, connected to the fact that the retirement homes offers two options at mealtimes: residents can choose between two prospective entrees. Theres rarely an even divide between the amount of meals available and the number of meals ordered, so the kitchen ends up running low on a particularly meal option, and has to make up last minute dishes of the particular variety. Likewise, this also means that theres an excess of food that doesnt get used, which is a direct waste of resources. As the case study explained, theres also an increased in the cost of purchasing fresh fruits and vegetables as the result of an unfavorable exchange rate, which is causing an excess of spending close to over half a million dollars per year.

Another issue that permeates among the retirement home is the issue of efficiency and safety. This is clearly demonstrated in the issues connected to the storage and retrieval of the walkers. The way that they are currently being stored is cumbersome and inefficient, and also represents a major trip hazard for the staff. An additional issue that the retirement home should confront is their failure to capitalize on untapped resources. It would be in the best interest of the home to offer more in-house services such as housekeeping, light-reading and visiting, and this could be an additional service that patients are charged for, allowing the home to generally increase profitability. Finally one of the other major issues is that the retirement home can reduce costs by giving more of their staff members dual responsibilities and duties. For example, the IT technicians that assist the residents with their computers and internet issues should also perhaps have a legal or accounting background, if at all possible.

One of the major selling points of this retirement home as a place of care is that it boasts many tremendous outside spaces: the rooftop garden, the koi pond garden, and the general exterior and grounds. The overall maintenance of these green spaces is handled by three different firms, which leads to an excess of costs. It also presumably takes the administration and accounting department an excess of time and effort to keep all the tasks and billing in connection with these outside spaces straight in their heads because of all the separate bills, invoices and paperwork.

Environmental and Root Cause Analysis

Many of the issues that the retirement home is currently experiencing stems from the fact that the retirement home brands itself as a upscale. This creates an expectation of the aesthetics available, the standards of care and the quality of...

…to make the change. The Chief operating director will also take into consideration the additional members of staff that had been hired, and attempt to scale down the staff numbers in response, by replacing some with volunteers. This and all related KPIs need to be tracked on a monthly or even weekly basis.

Conclusion

In conclusion, the Antediluvian Retirement home has all the infrastructure in place that make it ripe for rebranding. While rebranding is the boldest and most expensive move, if executed well under proper guidance, it could be a massive success for the company, allowing them to dramatically increase yearly revenuenot to mention put it in the good graces of the super rich who are likely to make yearly gifts. Once this is accomplished, many of the logistical issues that concern the home will evaporate as the home will have more disposable money to addressing its problems head on.

Map of Current Processes

In this case the Wellness manager is focused on the wellness department. This includes the nurse, physiologist, nutritionist and wellness based events. Within the new luxury re-branding, this will include spa facilities, massage and facials, reflexology, reiki, a therapist, an acupuncturists and a whole staff of other people, including volunteers in order to keep costs down.

In the case of the service manager, at this time this person is in charge of the administration (front desk, concierge, tech support and security) and maintenance department (housekeeping, laundry, maintenance, landscaping). In the future, within the luxury rebranding, these departments will also be expanded to include resident services (on call staff to cater to resident needs), room service, flower delivery, and an on-site chocolatier and an on-call nanny, should grandchildren visit. The expansion of this infrastructure will be a necessary investment, but one which is likely to offer a solid return for many years.

References

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