Quality Management
Provide a brief overview of the quality improvement process. Be sure to give examples and to specifically discuss what quality improvement teams are.
The quality improvement process begins with an identification of needs. A needs assessment includes the input from both clients and staff. Quality improvement cannot be accomplished effectively without a thorough analysis of what clients expect -- as well as what employees expect too. For example, clients might expect their nurses to check in on them at frequent intervals. Employees might expect regular feedback from their supervisors.
The next step in the quality improvement process is to define the process by which the quality improvement will take place. This should be as specific as possible, to meet the needs that were identified in the first step. For example, if clients expected to have a nurse check in at regular intervals, then the process of quality improvement would entail meeting with the nursing staff to ensure that nurses operated on a tighter schedule to ensure quality of care delivery.
Quality improvement teams are multifaceted and multidisciplinary groups. Individual members of the team boast specific areas of specialization, which can contribute to the overall performance of the team. A team leader can help facilitate and motivate, thereby helping the team achieve the goals of the organization in terms of quality improvement.
2. The article you read indicated that there needs to be an agreement and understanding between employees and managers for successful quality programs. Discuss...
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