Furthermore, the VA hospitals are devoted to new research on Parkinson's disease in the development of surgical treatment for late-stage patients for whom medical therapy is no longer effective and development of new medications, which are more effective and have fewer side effects (Department of Veterans Affairs, 2001). In this way the VA's rehabilitation services structure assists in the transition of patients from one level to another level of care.
Balanced Scorecard of the VA's Rehabilitation Services
The creation of a balanced scorecard for the rehabilitation services offered by the VA consists of developing metrics, collecting data and analyzing the data in relation to: 1) the learning and growth perspective, 2) the business process perspective, 3) the customer perspective, and 4) the financial perspective. The learning and growth perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. As a result, metrics can be put into place to guide managers in focusing on training funds where they can be of the greatest assistance. An example of how this can be implemented at the VA's rehabilitation services sector is to focus on employee empowerment, using measurement-based management and feedback from both employees and managers.
The second element of the balanced scorecard, the business process perspective, refers to internal processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to patient's requirements. These metrics have to be carefully designed by those who know these processes most intimately, usually includes the identification of mission-oriented processes, and support processes. Mission-oriented processes are the special functions of government offices, whereas the support processes are more repetitive, and easier to benchmark and measure using generic metrics. This element of the balanced scorecard can be implemented by the VA by conducting a survey of their quality control of their patient's, and carefully examining the areas in which improvement is needed. In a large system such as the VA, there are many metrics which...
also emphasize the importance of education and communication to consumers in order to ensure that quality standards are met. The Malcolm Baldrige National Quality Award was established during 1987, when businesses were slowly but increasingly becoming aware of the importance of quality service and goods to customers. The award program was then established in order to not only promote quality awareness, but also to recognize businesses providing the highest quality
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1993). Within medical settings in particular, physicians and supervisors are often too over-burdened with their myriad formal responsibilities to take note of minor irregularities in protocols and procedures. Because coworkers are often in the best possible situation to notice inadequacies, it is important for all levels of employees to be equally involved in the overall CQI process. Optimal implementation of an effective CQI process also requires a culture of openness
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Healthcare/Statistics/Human Resources Leadership Human Resource Management in Healthcare The article taken into consideration in this assignment is Home Care: The Fastest Growing Low-Wage Industry by Candace Howes. In accordance to Howes (2015), essentially all the growth and development in the Long-standing Services and Supports industry is encompassed in home and community-based services that are progressively being more subjugated by the fast-growing for-profit home care agency industry where charters are making considerable and
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