However, there is little disagreement that certain types of leadership are better suited to certain working situations. Furthermore, successful organizations are those who manage to find a way to match up leaders to their most appropriate working situation. In addition, different approaches to management need varying levels of leadership. Also, some organizations rely on a group leadership approach, which de-emphasizes the role of any single leader.
One of the most interesting aspects of OB is that a proper understanding of it can help one determine who will make a successful leader. In fact, the five components of EI, self-awareness, self-management, self-motivation, empathy, and social skills, help determine who will become a leader. According to Robbins, "the higher the rank of a person considered to be a star performer, the more EI capabilities surface as the reason for their effectiveness." (Robbins, 2005, p. 368).
Finally, anyone who wishes to truly understand OB must understand the politics of the organization. One must first understand the sources of power. Then one must understand how power is used and who is affected by the use of power. Not only do successful managers need to understand power, but they also must be able to make successful use of that power without exploiting it.
Web Technology Has Benefited Human Resource Management
It is relatively easy to understand how web technology has impacted most areas of organizations. However, the area that may have been most impacted by web technology is not always visible to those outside of the organization; human resource management (HRM). In order to understand how technology has impacted HRM, it is important for one to understand the variety of different technologies that fall under the HRM umbrella. Basically, any computer technology that is used to "gather, analyze, and distribute information about the people in an organization," falls under the HRM umbrella. (Jackson & Schuler, 2003, p. 65-66).
One of the major technological transformations in the HRM field is that human resource information systems (HRIM) have made easy access to HR information possible throughout the organization. Furthermore, some believe that the web-based HRM information portal have had a significant impact on HR technology. (Perrin & Walker, 2001, p. xiv). This impact can be attributed to the fact that HRM portals bring together internal and external information.
Another significant change ushered in by web technology is self-service HR services. Employees can get direct access to information and forms, which makes it easier for employees and for HR. One of the benefits of self-service is that when employees are responsible for entering their own data, the information in the systems tends to be more accurate.
One of the initial concerns about web-based HRIM systems was that they would not be secure. Those security concerns have largely been addressed by modern security technologies. One way to minimize security risks is to allow access to HR only from internal computers. Another possibility is to limit outside access to only those computers that have been registered. Registering involves assigning a certificate that recognizes each external computer's media access control (MAC) number. (Kaufman, Perlman, & Speciner, 2002). Only registered computers can access the system. Whatever solution is selected, a conscientious manager will ensure that HRM keeps up with any changes in web-based security issues.
In fact, web technology can provide a significant advantage to an organization even before it has hired an employee. For example, many organizations engage in web-based hiring practices, using Internet recruiting companies like monster.com, careerbuilder.com, and dice.com. Not only do these recruiting companies provide organizations with a huge target audience, but they also allow organizations greater control than traditional recruiting practices.
However, it is important to keep in mind that major technological changes do not occur overnight. While web-based self-service HR administration provides a tremendous opportunity for companies, these changes are not going to occur painlessly or immediately. Johnston argues that, to be successful, self-service HR needs to take an approach similar to the approach taken by banks when customers initially resisted using automatic teller machines (ATMs). (2002). Like banks convinced their customers of the benefits of having 24/7 access to their money, companies need to educate their employees of the benefits of having 24/7 access to their HR benefits and information. Furthermore, organizations need to make sure that the systems are easy for employees to use. In addition, organizations need to implement employment-practices compliance systems (EPCS), which are online tools that allow management to increase the level of compliance. EPCS "allow HR professionals to visibly demonstrate the core competencies that allow them to leverage their role and contribution to business...
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