Public Program Evluation: Quality Performance Measurement
Annotated Bibliography
Caiden, GE and Caiden, NJ (nd) Measuring Performance in Public Sector Programs. Public Administration and Public Policy. Vol. II. Retrieved from: http://www.eolss.net/sample-chapters/c14/E1-34-05-06.pdf
Caiden and Caiden (nd) report that the link between reforms and public measurement and evaluation were not merely chance since as the reforms developed devolution was emphasized or the moving of functions and services to the government levels that were lower, along with an emphasis on privatization, decentralization of management, transparency and satisfaction of customers. It is reported that all of these were dependent on accountability maintenance and credibility.
Poister, T. (2001) Measuring Performance in Public and Non-Profit Organizations. Jossey-Bass. Retrieved from: http://glennschool.osu.edu/faculty/brown/home/810/Class%20Materials/Poister%20Performance%20Chapters%201,%202,%203.pdf
Poister (2001) writes that performance measures are "objective, quantitative indicators" of a range of performance in public programs or for public agencies. (p.3) This work reviews the early development and background of performance measurement and ensues on a review of performance measurement in the non-profit sector. The functions of performance measurement are reviewed including monitoring and reporting, strategic planning and other aspects of performance measurement.
3. Ammons, DN (2007) A Tool for Accountability and Performance Improvement. Article 16. County and Municipal Government in North Carolina. Retrieved from: http://www.sogpubs.unc.edu/cmg/cmg16.pdf
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