The first requirement for the new company would then have to be a cost that is as close as possible to the price to date charged by Walkers Ausgas before the increase. Being a transport company, safety is also of utmost importance. Hence, it has to be ensured that the new company will deliver a service either of similar or higher quality than Walkers Ausgas. Pricing and quality therefore have to be in optimal balance in order to minimize the risk of legal liability.
Specifically then, the risks include the following:
3.1 Safety
Safety is one of the most important issues at Kingsgrove. Ensuring that proper testing and certification measures are in place minimizes the risk of accident and injury to customers. In turn, this provides Kingsgrove with a sound reputation as not only an environmentally conscious, but also a safety conscious company. Contracting a new company to test and certify CNG tanks incurs considerable risks regarding safety, as not relationship of trust has thus far been built with the new company.
There is a high risk to Kingsgrove, as its reputation and legal liability issues are at stake. The supplier also faces high risks of reputation and legal liability. In terms of safety, the customers face a low to medium risk, as they have little power relating to safety measure implementation.
The risk here is fairly low, as both companies will obviously make every attempt to ensure that all safety measures are in place. This will be accomplished by proper management and delegation.
3.2 Cost
When contracting a new company, Kingsgrove faces a minimal risk of cost increase. The new company is chosen in terms of its cost-effective service. In terms of cost then, remaining with Walkers Ausgas presents a higher risk than contracting a new, less costly company. In these terms, the risk to the customer is also minimal. In terms of public relations, targeted documentation can be made available to customers to explain any minor price increases.
4. Solution
In order to reach to optimal solution for both the pricing and safety risks, a number of steps need to be implemented. Furthermore, to minimize the risks, it is necessary to implement management techniques that will ensure the optimal performance of all involved. Of course, as Maintenance Manager, I cannot handle all the components of the project myself, and will need to delegate several of the tasks. My specific role as manager is then to make sure that all tasks are carried out in a satisfactory manner. My delegation practices will be implemented by creating a number of teams to handle the responsibilities as follows:
4.1 Information Gathering research team will be appointed to handle this task. To make the best possible choice with regard to the cost-benefit balance, thorough research is necessary, which will be the responsibility of the research team. The team will be required to find as many companies as possible who provide the type of services that Kingsgrove is looking for. They will also be required to find potential sources with such information, such as the Internet, public records, and other sources. Other companies in the transport safety industry can also be contacted for potential sources of contractors.
The research team will then contact representatives from each company and gather information relating to costs, safety standards, and other relevant issues. This can be done by means of a short questionnaire, personal interview, or telephone interview. The team will then present the manager with a comparative report, listing all the potential companies with their pricing and service practices. The report will not include those companies whose prices are in the range of the new Walkers Ausgas price structure, as this is the primary problem to eliminate. The manager will then review the list and meet with an assessment team in order to select potential service providers.
4.2 Proposal Invitation
When the list has been reviewed, the manager makes a selection of the most likely companies to provide the required service. The list is reissued to the research team, whose next task is to contact each company with an invitation to tender their services. Interested companies are presented with a tender form to be submitted by a predetermined deadline. The final task of the research team is to collect these proposals and organize them according to reference checks. The final proposals are then submitted to the Tender Evaluation Committee.
4.3 Assessment Criteria and Selection Process
Tender Evaluation Committee (TEC) is brought into being for the decision process. This committee is responsible for evaluating the received proposals in terms of certain selection criteria. Reports are submitted regarding the level of compliance of each proposal, and to make recommendations regarding the final decision. The final decision rests with the Maintenance Manager. A variety of evaluation...
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