Training Project Director
Training Project Manager
Re:
Training Project Implementation and Troubleshooting Strategy
Previous training projects provided this department have exceeded their projected budgets, expected timelines, wasted resources, and failed to meet client expectations. To address those issues, the following project implementation and troubleshooting strategy has been formulated and is hereby being proposed for approval by Management. In principle, it is designed to:
(1) Identify, analyze, and report any unplanned changes considered necessary;
(2) Evaluate project quality accurately and prior to delivery,
(3) Establish procedures sufficient to effectuate and continually monitor change-control issues; and (4) Document and communicate any identified problems in connection with the ability of any project to meet its stated performance and quality objectives.
Training Project Implementation and Troubleshooting Strategy
Situational Overview
In the past, some of our training projects have been plagued by various problems in their implementation phase. Specifically, projects have undergone substantial changes shortly before being delivered to clients; in some cases, service delivery components were changed ad hoc in the field, during their delivery. Many of those changes were necessitated by the failure of project management teams to anticipate particular or idiosyncratic needs of individual clients or the venues and audiences involved. In some instances, those particulars could have been identified or anticipated and rectified prior to service delivery, relying on information supplied by the clients in advance. On other occasions, the project management team failed to conduct adequate quality testing prior to the delivery of services to clients, relying excessively on after-the-fact evaluations instead.
As a result, opportunities to ensure the highest quality of services delivered...
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