For example, I would ask Mark to imagine what he would consider fair if he had recently been forced to work three floating shifts back to back because the unit was short-staffed as a result of Lisa's taking her vacation. Furthermore, I would explain to Mark that if his vacation spared him from having to fill floating responsibilities that is already an additional benefit to him and not something for which he deserves extra privileges or compensation. More importantly, his coworkers already had to fill more floating shifts than they would have otherwise because he was on vacation. Therefore, instead of considering himself to be unfairly burdened by being asked to fill a floating shift, Mark should be appreciative and should probably volunteer for it, precisely out of the desire to be fair to his coworkers.
That aspect of conflict resolution would be an element of collaboration in the long-term as well as the short-term because it would reduce the potential for such conflicts in general. Similarly, I would express my appreciation to Jenny for coming in on her day off to support the team, but I would suggest that once that decision is made, she cannot then make any specific demands or limitations on the capacity in which she is available for duty. In any case, to the extent the unit requires a floater Jenny is supporting the team by being available for that assignment. Ultimately, I would use collaboration to resolve this conflict because it provides the best opportunity to address the underlying problems that generated the conflict and because its most likely to improve relations in the nursing unit.
Rationale for not Selecting other Resolution...
Nursing Leadership A brief review of Dr. Patricia Benner's theory on the transition from novice nurse to expert nurse will provide the grounding for the three resources selected for the reference list. Brenner held strong beliefs about the validity of skills and knowledge gained through experience, and introduced the idea that an expert level of nursing is achieved as patient care is provided over time -- and as that knowledge is
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