Conclusion
Organizations have the ultimate responsibility to make sure that the product they manufacture is free from any fault. Products manufactured should be free from risks. Any product that produces or possess a slight risk for the consumers should be rectified during the initial stages before it is circulated in the market and reaches its end users. There is no product that cannot be rectified before it reaches the market.
Organizations avoid full fledge check and balance of the product in order to reduce costs, but one thing that they take time to realize is that return of faulty product or product liability lawsuit costs far more than ensuring proper check and balance of the product during its development. An organization should not in any means hide the complaints register by the customers from the regulatory body. Any defect found in a particular product should be investigated thoroughly until the root cause of the defect is found and corrected.
After all the lawsuits, scandals, bankruptcy and allegation against Mitsubishi, it would be very hard...
However, if a company will adopt a transparent attitude and would prioritize its customer's safety in place of profit, no doubt the company will be gaining its long lost image within no time. A company should not engage in unethical behavior in order to meet merely gain profit. All customer centric policies should not be limited to the documents only, but be implemented also.
References
Keeton, P. (1997). Cases and materials on the law of torts. United States: West Pub. Co.
Kinzi, M., Hart, C. (2002) Product Liability Litigation. United States: West Legal Studies Series.
McAdams, T., Neslund, N, & Kristofer (2006). Law, business, and society. United States: Mcgraw-Hill.
Parker, C. (2002). The Open Corporation: Effective Self-Regulation and Democracy: United Kingdom: Cambridge University Press.
Popat, AM, International Product Law Manual. The Netherlands: Kluwer Law International.
Stapleton, J. (1994). Product Liability. United Kingdom: Butterworth and Co (Publishers) Ltd.
