This fear over possibly losing their job means many employees will not risk reporting bullying to their employers.
Interdependence conflicts, as mentioned, are another common type of workplace conflict. This type of conflict centers on an employee's dependence of another person's assistance, input or output to perform their job (Kankanhalli, Tan, & Kwok-kee, 2007). In other words, task interdependence varies depending on the extent which an employee needs materials, information or support from their workplace peers, in order to do their job. "Task interdependence alters the course and consequences of conflict. Some have asserted that because high task interdependence implies the need for intensive interactions among members, it creates more opportunities for conflict (Somech, Desivilya & Lidogoster, 2008, p. 363).
Task interdependence offers organizations many benefits. As Somech, Desivilya and Lidogoster (2008) note, organizational teams with high task interdependence may employ competitive strategies that can maximize their resources and power. High task interdependence also increases the interaction between team members and provides an incentive for employees to collaborate. When interdependence is high, typically these members communicate more often when interdependence is not present. They are also physically closer, typically, and influence and support each other regularly. For this reason, task interdependence positively affects the communication between employees and the level of collective planning needed to coordinate the integration of tasks (Somech, Desivilya & Lidogoster, 2008, p. 363).
Goal incompatibility is another common source of workplace conflict, when two or more parties in a situation have competing goals. Wienclaw (2010) notes that "goal incompatibility becomes an even stronger source for potential conflict in situations in which there are financial rewards for achieving one's goals since, in such situations employees tend to be more motivated to achieve their own goals at the expense of others" (p. 741). Differentiation is also a factor in goal incompatibility, according to Wienclaw. Differentiation centers on divergent attitudes, beliefs, backgrounds, training, and experiences. It is these factors that often result in goal incompatibility and the increased tendency for workplace conflict.
Resource scarcity can also lead to workplace conflict, as can ambiguity and communication challenges. Fae (2007) describe resource scarcity as conflict between the 'haves' and the 'have-nots.' Wienclaw (2010) gives the example of multiple technicians needing the same laboratory equipment, and the conflict that is likely to arise if the two technicians are forced to share. Ambiguity too can lead to conflict because it increases the likelihood that one party may interfere with another, which can also lead in increased office politics. When effective communication doesn't exist, this further complicates matters and increases the chance of conflict. "Good communication skills are necessary in order to communicate with other parties in a diplomatic, non-confrontational manner. The lack of necessary skills for diplomatic communication can escalate a conflict situation and result in less motivation for effective communication in the future" (p. 745). This is also often results in cross-cultural conflicts.
Sikes, Gulbro and Shonesy (2010) note that the increasing globalization of today's business world means that there is a new source of conflict -- cross-cultural conflicts. Oftentimes employees from different cultures have misunderstandings, mistaken perceptions and communication challenges that arise due to their cultural differences.
Workplace Conflict Prevention:
Understanding that there are numerous sources where workplace conflict can arise and that there are significant negative effects to workplace conflict, the most effective and efficient way to deal with conflict is to prevent it from happening in the first place. There are a number of conflict prevention strategies organizations may employ, in order to stop conflict before it starts.
The first step to any conflict prevention strategy is for management to understand the seriousness of the problems that can occur due to conflict. Even if the manager hasn't encountered any noticeable incidents, workplace conflict exists. This conflict can escalate, if not resolved, into workplace violence. "One out of four workers is attacked, threatened or harassed each year. Most harassers are co-workers" (Masters & Albright, 2001, p. 205).
Paniagua, Bond & Thompson (2009) uses the healthcare industry to discuss the benefits of a zero tolerance policy for organizations, as a means of preventing conflict. Although the conflict they are preventing is regarding a patient's aggressive behavior towards a healthcare provider, this can be applied to certain conflict sources between employees. A zero tolerance policy against violence and aggressive...
" (U.S. Equal Opportunity Employment Commission, nd) This is a voluntary mediation agreement, which may opt out of by the employer or the employee. The benefits of the UAM include: (1) "UAM demonstrates from the outset a company's willingness to mediate on cases eligible for mediation - this may contribute to the ultimate satisfactory resolution of a matter; (2) With a UAM, the initial step of contacting the employer to
Conflict Resolution: Scenario Analysis The purpose of this research paper is to find theories and ways on how people deal with conflict on a smaller scale. Conflict arises from differences. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. A deep personal need is at the core of the problem, such as a need to feel safe and secure, a need to feel respected and valued, or a
We allowed them to propose a mutually fair distribution of chores and ever since, there have been no arguments over chores, whereas prior to this solution, it was a constant and repetitive source of perpetual conflict. Obviously, this particular solution could just as easily have been resolved much earlier, saving everyone involved the frustration of having to perform hated chores, not to mention the general resentment ordinarily associated with the
But an open system of prevention could be the alternative. It would subject the court or legislature to closer and public scrutiny (Robinson). President Lyndon Johnson's Commission on Law Enforcement and Administration of Justice was viewed as the single and most influential postwar American criminal justice policy (Coles and Kelling 1999). Its wisdom, contained the policy's main report, "The Challenge of Crime in a Free Society, published in 1967, swiftly
Suppression and Conflict Resolution The issue of conflict resolution is a topic that is a predominant aspect of our contemporary world. Conflict has become endemic and there are numerous wars and other forms of conflict of varying degrees and intensities taking place throughout the world. The processes and techniques of conflict resolution are therefore becoming increasingly important in dealing with these conflicts. Conflict resolution includes a wide range of techniques as well
Conflict and Conflict Resolution Conflict & Conflict Resolution A theoretical perspective Discussion of Various Theories Rational Choice Theory Charles Tilly's from Mobilization to Revolution Durkheim's Concept of Anomie Relative Deprivation Theory Suicide Bombing in the Light of Rational Choice Theory & Tilly' Collective Action Palestine-Israel Conflict & Relative deprivation theory Burton's Version of Conflict Management Tilly's Conflict with Relative Deprivation Theory Discussion of Various Theories Rational Choice Theory Economics is one of the governing fields when it comes to social sciences. It presents an
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now