While digitalization has been shown to positively influence customer satisfaction in organizations in diverse sectors and industries, there has been little scholarly attention to the port industry. Focusing on APM Terminals, one of the largest container terminal and port management companies in the world, the proposed study seeks to fill this gap in literature. The study will take the mixed methods approach. In business, the significance of customer satisfaction cannot be

IntroductionThe United States aviation system accounts for roughly 5% of the US GDP (Federal Aviation Administration, 2011). It occupies a very storied and rich history in the minds of Americans. Airplanes often symbolize man�s triumph of nature and their ability to accomplish a goal that was once thought impossible. Today, airports are critical elements within the global infrastructure framework. For one, air transportation is a key component of the wider

In business, the significance of customer satisfaction cannot be overemphasized. Indeed, with increasingly many firms providing similar goods or services, dissatisfied customers can easily look for other alternatives. Accordingly, firms do whatever it takes to retain customers and keep them happy (Kumar, 2016). With tremendous technological advancements over the years, firms are ever more relying on information technology (IT) as a valuable driver of customer satisfaction (Mithas, Krishnan and Fornell,

Integrated Urban Port and Harbor Planning With Environmental Assessment and Coast Guard Facilities Port planning is a multifaceted project that involves technical, operational, economic, social, and environmental aspects. The projects may range from terminal rehabilitation until altering the whole area into a communal park, involving several different aspects in economic, social, cultural, ethical, and environmental goals. Every area has unique resources, which need to be incorporated into the whole planning process based

History The muddy estuary (rotta) of the Maas River became a settlement in the 10th century CE. A few hundred years later, a dam was built in the rotta, giving the fledgling seaport its name: Rotterdam. By the 14th century the Rotterdam Schie, or shipping canal, had been fully dredged, giving birth to what would one day become the world’s most important shipping port (“A History of the Port of Rotterdam,”

Rail and water or maritime transport could be said to be a better protector of the environment compared to road and air modes of transportation, due mainly to the amount of fuel used or burned per ton of cargo moved. Also, water or ocean vessels can provide a very diverse form of intermodal transport. Container ships have huge capacities given the standardized containers, and the larger ships being constructed today.