Healthcare
HEALTH CARE Management (STRATEGIC OPERATIONS PLAN
Developing an Overall Operations Plan
According to Organizations (2005), developing an overall development plan requires one to take into consideration the overall vision and objectives of the organization. The process takes into consideration the internal and external environment demands that influence the realization of the operational efficiency. Therefore, it entails taking into consideration aspects like determining the resources required for the success of the process, developing the most effective strategies, assessing the risk associated with the developed strategies, and coming up with methods of evaluating the success of the adopted strategies. The process also considers the resources required to facilitate the growth of the clinic.
Typical Patient Experience
Providing exemplary medical care does not engage or meet the needs of the clients. Patients consider exemplary medical care as a mandatory requirement for all hospitals. This necessitates the adoption of the patient experience to ensure satisfaction of the needs of the clients. Thus, it will be important for the clinic to provide patient experience care, which encompasses orchestration of activities aiming at providing meaningful customized care to each patient. One of the approaches I will use to ensure the provision of the patient experience is branding the clinic in ways that will ensure elusive patient care. This is through techniques such as physical grandeur like making the lobbies of the hospital similar to that of upscale hotels and providing outreach programs to the clients. This includes providing cooking classes for the diabetic patients, lactation programs for the pregnant women, and fitness exercises to the old. These programs will bring the brand of the organization to life and make it a component of the daily life of the community. Apart from this, the clinic will ensure cleanliness, security, and cool environment that will amuse the clients alongside providing outstanding medical care, and providing them with a brochure for the outreach programs provided by the facility. This experience will meet the clients' psychological elements such as passion, pride, integrity, and confidence (Perez, 2009).
Description of Patient Flow in the Clinic
Developing an effective flow of patients in the clinic will enhance the effectiveness of operations management....
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