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Performance Ratings Will Be Errors Research Proposal

2. The first type of feedback -- that with respect to errors -- will come from supervisor appraisals. The supervisor is uniquely positioned to identify situations in which the generalist has erred, or failed to properly implement company policy. The supervisor has the understanding of the situations and the policies required to make the error determination. Supervisor appraisal is therefore necessary for this type of measurement.

For the second measure -- the ability to forge relationships, 360 degree feedback is the best method. This method solicits feedback from all around the employee. Given that the employee must forge relationships with and work alongside virtually all members of the organization, it is reasonable that the entire organization should contribute in some way to the performance...

The supervisor has the specialized knowledge to understand the nature and value of the contributions made by the employee. Moreover, those contributions are likely to have passed through the supervisor on their way to implementation, so the amount of input the employee had into the concept or strategy is something that the supervisor is in a position to determine.
For each of these, customer appraisal is inappropriate. The HR generalist position is a line function, and the employee will not have any direct contact with our customers. As such, the customers are not in a position to make any meaningful evaluation.

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