Quality Performance Measurement
Public Evaluation Program
In this paper, we are going to be conducting a literature review of public evaluation programs. During the process, there is a focus on misunderstanding the needs of stakeholders and the programs / reforms. Together, these elements will illustrate the overall scope of what is taking place and the long-term effects it is having on everyone.
Misunderstanding the Needs of the Public
One of the biggest challenges with any public performance evaluation is the misuse of data. This is problematic, as officials believe they are effectively delivering a variety of services for a fraction of the costs. Yet, in reality, the lack of competition invites bloated salaries and inefficiency. Administrators will try to correct the situation, through looking at a variety of sources to understand what is happen. They are unable, to gain greater insights, as politics and changing attitudes influence the outcome of the voters. This is when different policies can go from one extreme to the next. (Stipack, 1979)
According to Stipack (1979), the public is demanding lower taxes and wants greater amounts of services. The challenge is delivering effective solutions that will take into account the needs of various groups of stakeholders. In a number of situations, those who have the most influence and clout will be effective in shaping them. They will benefit from the status quo and any changes which are enacted. (Stipack, 1979)
Over the course of time, these kinds of situations, causes many of the voters to become frustrated from the inability of government officials to meet these guidelines. Once this happens, is the point, the situation will become worse. This is from the inability of administrators to evaluate the effectiveness of different programs, implement workable models and not fully understanding the needs of general public. (Stipack, 1979)
These...
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