Performance Appraisals
Within most organizations, performance measurement is the process in which an organization establishes certain parameters regarding the level of expectations and output with internal staff, external vendors, systems, product quality, and overall ROI. The fundamental purpose of such measurements should be directly related to both improving business and be able to directly evaluate how resources (human or otherwise) are performing. To do so, and to provide outcome that is directly related to the stated aims of the organization, performance measures are integral to the success of any organization. Studies have shown that people improve in all sorts of ways when measurement is used -- in learning, their performance, etc. As long as measurement is tied to something specific (e.g. decision making, program effectiveness, setting goals and objectives, recognizing performance, control and allocation of resources, etc.) (Spitzer, 2007).
However, performance measurement is never an end in and of itself. But if that is the case, why then is so much money spent yearly on texts and seminars on evaluating and performance measures, reformulating expectations, and confounding the human resource end of the issue. Essentially, the primary reasons are that there are so many different paradigms that need appropriate measurement that a "one size fits all" proposal makes no sense for the average person (Behn, 2003, 586-7).
For most businesses, there should be a way to measure job performance of an individual in terms of quality, quantity, cost benefit, time, and efficiency. A performance appraisal is just such a tool, and as such, should be seen as part...
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