Organizational Leadership Change
Competition in the modern day business community has become cutting edge and the economic agents have to seek new means of creating competitive advantages. This situation has been brought about by the emergence of numerous important changes, all which generated important impacts upon organizational operations. For instance, the customers are now no longer the people buying what the company is offering, but they have become so powerful that they demand what to be produced and sold (Longenecker, Moore, Palich and Petty, 2005). Then, the employees, once the force operating the machines, are now the most valuable organizational asset (Hickman, 2005) and this is due to their ability to create intellectual capital. Then, there are also changes in the state of the economy, the development of the technologies or the demands of the stakeholders, such as the public, the governmental and non-governmental institutions and so on (Paul, Eva, Yeates, Hindle, Cadle and Rollaston, 2010).
In this dynamic context, the sole constant is represented by change and the ultimate success of the economic agents depends on their ability to identify the changes in the micro and macro environments and adapt to them in a quick and efficient manner. In other words, it is of the utmost importance for economic agents to embrace and develop business models based on the principles of change management. At the center of change management sits the change leader, who must possess vast skills that allow him / her to become engaged in various change management programs and also to develop new mechanisms of approaching organizational change. At this stage, it is the scope of this project to identify and assess the skills necessary for change managers, as these are presented in the literature of the twenty first century.
2. Literature review
The first step in addressing the topic of managerial skills necessary to manage change is represented by the comprehension of the concept of change management. In this order of ideas, Joseph F. Gustave (2007) states:
"Change management is a loosely defined term that refers to a broad array of activities and initiatives that occur in the workplace. As such, in order to be effective, a change management program must integrate those program elements that address any of the variety of elements: communication, training and testing, program planning, market analysis and implementation of new policies and procedures" (Gustin, 2007).
George Vukotich (2011) argues that a successful change management process is based on the gradual implementation of ten crucial steps, as follows:
Understanding the change and the need for the change
Assessing the impact of the change
Assembling a team to be in charge of the change management process
Building a vision for the change
Enforcing a change strategy
Winning support for the change process
Communicating effectively with all parties and throughout the entire change process
Recognizing and overcoming the challenges in the change process
Measuring the success of the change strategy, and last
Drawing and remembering lessons learnt from the implementation of the change (Vukotich, 2011).
A crucial role in the success of the change process is represented by the ability of the leader to adequately enforce and implement the change process. In order to fulfill this role, the manager has to possess a wide array of skills. Esther Cameron and Mike Green (2012) centralized skills from various sources and created a rather comprehensive list of the skills required for a successful change manager to be able to enforce various change problems and also to develop new successful approaches to change.
The central strength of the skills identified by Cameron and Green (2012) is represented by the fact that the two authors identified five different stages of the change management process and four levels at which skills are required. Specifically, the five stages of change management include (1) entry level, (2) contracting level, (3) the diagnosis level, (4) the intervening level and (5) the evaluating level. In terms of the skill categories required by the change managers, these include (1) interpersonal skills, (2) analytical skills, (3) personal skills and (4) project management skills.
In an entry phase, the change leader should possess interpersonal skills such as communication skills, good relational abilities or skills of trust and commitment. From an analytic standpoint, the manager should possess skills that allow them to apply various frameworks and models and to develop and enforce strong strategic directions. At an interventional level for instance, the manager should possess interpersonal skills of collaboration, responsibility, focus and persuasion; the analytical skills should revolve around methodological interventions, design skills as well as creativity and innovation....
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