¶ … organizational leader responsible for developing policies related to managing diversity through looking at: age, gender, race, ethnicity, religious and spirituality and the organizational functions of human resource, marketing, customer service.
Over the last several years, human resources (HR) has been playing an increasingly evolving role in dealing with a host of different challenges ranging from: employee satisfaction to helping the firm adapt with changes in the marketplace. These factors have meant that there has been a shift in the kind of tools that are being used by firms. Part of the reason for this, is because globalization has caused a transformation in the way businesses are competing against each other. This means that they have been seeking out any kind of strategic advantage to help increase their overall bottom line results. At the heart of this basic strategy, is having HR work closely with management and stakeholders to deal with a host of different issues.
Evidence of this can be seen with observations from Farndale (2010), who said, "Global talent management is explored here from two perspectives: increasing global competition for talent and new forms of international mobility." (Farndale, 2010, pg. 161) This is important, because it is showing the overall amounts of pressure that is constantly placed on any kind of business. For organizational leaders, this means that they must use these strategies to change the workplace and take into account customer service. In order for management to achieve these objectives requires looking at: the functions of HR and what kinds of policies should be implemented. Once this occurs, is when we can be able to fully understand the challenges an organizational leader may face.
Current Issues Impacting Organizational Leaders
One of the biggest problems impacting organizational leaders is that a number of transformations are occurring both: inside the sector and around the world. What has been happening is that globalization...
According to the authors, this can be done if employees are given a sense of importance in the organizations. Knowledge workers are already short in supplies and most competing rivals also compete to get the best human resource in terms of knowledge workers. It is therefore essential for any organization to retain this highly skilled part of their workforce and in order to do that organizations must eliminate the
Organizational Theory #1 Create a code of ethics for an organization of your choice. For each point in the code of ethics, describe an ethical dilemma that would be resolved using the code of ethics. All employees will conduct business honestly and ethically. We will constantly improve the quality of our services, products and operations and create a reputation for honesty, fairness, respect, responsibility, integrity, trust and sound business judgment. (Provides a
Guidelines on oral and written communication with job applicants One important guideline is that the human resources department is solely responsible for setting the policies and procedures regarding staffing and management of all aspects of the staffing process. Therefore any written or oral communication to job applicants should come from the human resources department except where the management team may need to reply to an item that they are formally delegated
" (Simon, 188) the fundamental perspective here is that leadership and the ability to apply actions based on culturally driven decisions are central to helping members of the organization learn in a concrete manner how best to accord with the reigning culture. In order for this to occur though, there must be a certain initial scrutiny and selectiveness where leadership and personnel are concerned, endorsing an organization-wide emphasis on the quality
Effective diversity management, on the other hand, provides a means more than just the elimination of potential sources of revenue loss; it means actually increasing revenue through customer satisfaction that is known to generate increased patronage and brand loyalty (Russell-Whalling, 2008), especially in the restaurant services industry. Organizational Dynamics and the Role of Managers in the Retail Services Industry The highly competitive nature of modern retail restaurant services makes traditional supervisory
organizational change by using Tesco plc as our organization of choice. The concept of change is explored from definition to effects that it has on an organization. Change resistance and the resulting conflict are also discussed. Finally, a recommendation of how to effect change is provided., Organization culture, a term that which refers to a collection of policies, values, beliefs as well as attitudes (Mullins,2010) is a very critical element
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