Organizational Communication: Success and Failure
Communication with others is an essential and necessary thing everywhere. Students have to communicate with their teachers and classmates and employees have to communicate with their clients and boss. There are many factors that affect how communication goes (American Psychological Association, 2013). The purpose of this essay is a reflection of the successes and failures of real-life organizational communication. The focus will be on a work organization of communication .The aim of this essay is for you to critically evaluate the effectiveness of communication by way of a successful and unsuccessful communication. The essay will give a description of two communication scenarios within the work organization. This will include what the context or situation was, who was communicating to who, where, when, how and why communication was taking place. This will be followed by an evaluation of whether the communication attempt was a success or failure. There will be an analysis of the scenario. In this section there will be a reflection on theories and principles of communication learnt in the course. These will be used in providing an analysis or rationale of why the communication was successful or not. Finally suggestions for the improvement in the case of failed communication will be given.
SCENARIO 1
The scenario involved a situation where employees were raising grievances concerning their safety in the workplace. As workers of steel manufacturing industry we felt the organization was not giving us adequate security and protection in the course of our work. I was selected by other employees in the organization to forward their grievances to the organization .I had to present our grievances to the unit manager and what also state what the employees expected from the organization with regard to the grievances raised.as their representative I secured an appointment with the manager where I presented all these and clearly explained everything as the workers wanted. There was a need to ensure that the workers made their grievances in the best way possible which could be most effective.
Evaluation and analysis
The communication in this scenario was a success as the grievances of the employees ended up being addressed. Effective communication is extremely essential for the success of every organization. There are various factors that led to the successful communication in this scenario. These factors are either individual level factors or organization level factors.
Individual-level factor
When looking at the individual level factor we see that the communication was effective due to the presentation of the information .the message was conveyed in a written form which was clear .this included only the essential facts which were put in a direct way which the manager could easily understand. Once the message was received and understood then a detailed discussion began where the employee gave an explanation of what was indicated in writing. This topic required a long and detailed discussion which had to be done in person. Therefore holding a discussion with the manager on the issues was an effective medium used hence the communication was effective. Choosing a wrong medium could lead to a problem with retention of the message (Fosset, 2010). Therefore when the details were discussed using a written back-up meant that the information would not easily be forgotten or lost. This communication channel used also impacted the overall satisfaction of communication in the scenario. The concept of communication in person allows a great impact of the message which is intended. This means that getting immediate and truthful feedback is possible. Effective managers take time to listen and understand what is being conveyed to them. There are channels which are easily ignored which can leave the one passing the message not satisfied. For instance face-to-face communication backed with written communication was quite effective in this scenario. The communicator in this case has knowledge of communication skills and how to use them in the most appropriate way therefore the communication was successful. As on of the most important aspects of communication is listening, the manger implemented the strategy of taking time to listen to the employee, make eye contact and pay attention .listening attentively made the manager grasp everything the communicator was saying ( Anderson, 2013).
Organizational-level factor
Corporate organizations are social systems that have many interactive forces. These forces need communication so as to work together.in order to practice god communication skills there is need for an understanding of good communication within the organization and then this is made part of the corporate...
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