The strategy allowed better communications between the hotels and their culturally diverse customers.
c. Communication
Communication is the key to any success, but even more so to a business triumph. The process is understood as the mechanism by which people exchange information. This is pivotal within any economic entity in order to transmit the most adequate data at the required time. Additionally, it is compulsory that the information transmitted be accurate and reliable and as such able to support the decision making process.
d. Business Ethics
As mentioned in the introductory part, the role of business ethics has significantly grown throughout the past decades. The concept is generically defined as the set of norms and regulations which help the individual make the right decision in a context of raised morality issues. Business ethics refers to all types of relationships and actions undergone by the company and it is obvious at all levels, including employee-manager or manager-customer interactions. An article under the aegis of the University of Illinois at Chicago (2009) states that "business ethics consists of a set of moral principles and values that govern the behavior of the organization with respect to what is right and what is wrong. It spells out the basic philosophy and priorities of an organization in concrete terms. It also contains the prohibitory actions at...
Galpin (1996) suggests that because changing the basic assumptions and beliefs of the underlying culture is very difficult, the best approach for influencing specific aspects of a culture that need to be changed for any given initiative and strategy to be successful needs to be on an exception vs. all-inclusive basis. Strategies then for dealing with change must focus on re-aligning values and objectives first with the initiatives and
Organizational Behavior Terminology and Concepts Organizational Culture An organization's cultural composition encompasses a wide array of structural variables, all of which comprise the ultimate operational atmosphere of the company. Productive capacities and efficiency levels are almost always determined by the effectiveness and receptiveness of an organization's culture. The culture within an organization is also a key determinant of why and how leadership bodies will integrate strategic decisions. Depending of the various specificities
Communication Communication in the organizations cover all the means and modes, be they formal or informal, by which information finds its ways down, up or even across the organizational network of employees and the management in a given business setting. These modes of communication may contain important information for instance between employees and the managers, to more trivial issues like passing rumors or hearsay from one employee to another as noted
Organizational Behavior Terminology Organizational Culture and Behavior: Author Edgar H. Schein, professor of management at the Sloan School of Management, MIT, believes that organizational culture has in the recent past embraced themes from a number of disciplines, including sociology, social psychology, anthropology and cognitive psychology as well. And although all of these fields of study feed into today's concept of organizational culture, Schein asserts that organizational culture "has become a field
Organizational Behavior Terminology and Concepts American companies have suffered in recent years. In their efforts to reduce cost, restructuring and downsizing have affected almost every organization either directly or indirectly. These attempts to 'right the ship' so to speak will cause problems for these organizations in the terms of their ability to perform in the long-term. Organizational behavior has been cast aside in too many areas which entails that these companies have
Besides being the process through which information is exchanged throughout the organization, communication is a critical job skill because it directly influences the management of interpersonal relationships. This is true at the organizational as well as the individual level. Indeed, this is precisely the reason why organizations need to focus on important aspects of effective interpersonal communication, including communication systems, perception, verbal and nonverbal communication, networks and channels, listening
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