Organizational Behavior
Joe Salatino (Revision)
Joe Salatino, president of Great Northern American case study
Joe Salatino
Joe Salatino is known as the Northern American President due to his determination and effort in maintaining high standards, in regards to his profession as a sales person. Joe was capable of hiring many employees in his organization, and used motivation as the major tool in helping his employees. The employees specialized in supplying general stationery and other appliances, to realize their objectives of maximizing production.
Attribution and Perception
Customers, according to Joe, are normal human beings. Human being has always been anxious and observant with the manner in which others behave, and relate it to how they behave themselves. There has always been a persistent urge to know differentiated reasons behind certain behavioral characteristics. If the attribution theory is used, it guides to explain how to get to know the causes of behavior, and others behavior. Employees are supposed to understand the way customers perceive things differently, and try to influence the customer's attribution; this is the first step in making sales (Nelson & Campbell, 2007, pg 84).
Joe expects his employees to understand attribution, as it affects the sales process directly. There are two categories of attribution, the external and internal attributions. The external attributions are caused by sources that are beyond human control. Suppose you went to school with a clean shirt, and you explained that there was enough water to wash due to a lot of rain, it means you attribute your neatness to the rain, hence making an external attribution. Internal attribution is caused by the internal sources. One going to school with a clean shirt could attribute it to belief in cleanliness. Belief is internal hence that would be an internal attribution.
Employees need to understand the patterns of attribution because of two main reasons, though the reasons are countless. One of the reasons is the motivation part. When one's performance at work is beyond expectations and is congratulated by the boss, one will attribute to hard work, or just think of it as luck. The later attribution shows an individual who is not motivated and who believes in incapability. The hardworking attribute shows a motivated individual. The other reason is for promotion and positional advancement...
Organizational Behavior Managers are people who do things right, while leaders are people who do the right thing." -- Warren Bennis, Ph.D. "On Becoming a Leader." Since organizational behavior is the "study and application of knowledge about how people, individuals, and groups act in organizations," then to build an argument for or against this as a vital ingredient in the workforce, we need to look at a few of the theories
Organizational Behavior In 1984, the movie The Gods Must be Crazy depicted a Kalahari bushman who finds a Coca-Cola bottle that was discarded from an airplane into the desert. The bushman does not recognize the bottle or the brand, and the situation leads to all manner of confusion among the tribe, who try to decipher the meaning of the bottle. Such a story would be rather incomprehensible today, that there would
Organizational Behavior Power and influence are two critical aspects of the ways that people in organizations interrelate. Power is relatively simple -- it is about how you get what you want. Influence is trickier -- the text understands it as the reaction to power. The author discusses issues relating to obedience. The acceptance of authority is discussed, and the author proposes that there are four conditions that must be met in order
Organizational Behavior In the last few years, the safe disposal of radioactive and hazardous waste have been increasingly brought to the forefront. This is because the public is demanding that some kind of solution is provided for addressing these challenges over the long-term. The result is the creation of the Centers of Excellence for Hazardous Materials Management (CEHMM). This is a nonprofit that was founded to address these and other challenges
Organizational Behavior Date Here (Day, Month, Year) This paper explains the core concepts of organizational behavior in the view of the case study of president of Great Northern American, Joe Salatino. The paper first explains the importance of perceptions and the attributions formed on the basis of those perceptions by the people. It also highlights the appropriate learning theory which could be deployed by Joe Salatino effectively in dealing with his employees.
Organizational Behaviour This report focuses on the study of organizational behaviour in the hotel industry and most especially in the food and beverage department. Focusing on the organization I am attached to, the aspect of groups and group dynamics is widely explored. The paper first introduces with an introduction in which a brief explanation of the discussion is established. Part of the factors addressed in this section includes the aim and
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now