Organizational Behavior -- Conflict Management and Negotiations
Conflict is functional when it serves to respond to business needs and problems are results in the creative outpouring of ideas and functions. Functional conflict can help teams achieve goals and create new solutions to problems. Conflict is not functional when it serves only to disrupt the work environment, disturbs or hinders job performance and creates emotional turmoil for employees. Functional conflict can turn into dysfunctional conflict if employees stop communicating with one another and searching out new ideas.
There are certain situations when it would be beneficial to have more inter-group conflict. A perfect example is when a company is deadlocked or out of ideas and thus decides to go with the standard approach to solving a problem or conflict rather than a new one. Sometimes additional conflict and varying ideas help add to a particular problem and can result in new interpretations and suggestions for solutions.
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Generally changes that take place include a change in perspective among employees and a change in attitude. Generally...
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