Conflict Management Approaches ADN Human Behavior
Conflict Management Approaches and Human Behavior
Desired outcomes of disputants
The primary source of intra-organizational conflict is represented by a perceived difference in the desired goals of different parties. Therefore, whenever managing an organizational conflict, the consideration of the outcomes desired by the parties is of the utmost importance. The article reveals several desires as pointed out in the literature, but emphasizes on Sheppard's research (1984) to reveal four desired outcomes, namely: fairness, participant satisfaction, effectiveness and efficiency.
In terms of fairness, the disputants seeks out to obtain an objective opinion from a third party and to set a precedent in conflict management. Then, at the level of participant satisfaction, this can be measured in terms of the desire to make the conflict public or keep it private, the personal need for vindication or actual resolution, as well as the need to ensure some acceptable degree of recovery after the conflict.
At the level of the effectiveness desired by the disputants in the conflict, this measure is rather limited, with the single desire being that of improving the relationship. In terms of the party mediating the conflict, its desires are more complex. For instance, the third party will desire to prevent the repetition of the conflict, to draw lessons from it or to improve the quality of the decision making process. Last but not least, the disputant's desire for efficiency is reflected in terms of settling the conflict in a "timely...
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