Organization Project
Intermountain was started as a small healthcare nonprofit organization, situated in Salt Lake City. With its well-crafted mission, a clearly stated vision, patient's oriented philosophy and a strategy to manage the organization effectively; it was soon able to manage over 32,000 employees. Helping the acute healthcare needs of Southeastern Idaho and Utah's residents, Intermountain's well-managed system of about 23 hospitals, clinics, physicians and health strategies; deliver clinically exceptional medical care and at an affordable rate.
FORMAL MISSION:
Intermountain health care has a properly drafted and well-communicated mission. Intermountain understands that a mission lays the basis of an organization and is a pre-requisite for its ultimate success. It explains the reason of an organization and identifies the type of business that it intends to engage in. Understanding these basic requirements, Intermountain has setup a mission which promises:
"Excellence in the provision of healthcare services to communities in the Intermountain region."(Healthcare, 2012)
Following this formal mission, Intermountain intends to provide excellent services to its customers, physicians and its patients who are its most valuable asset. Intermountain also intends to provide its services with excellence and integrity. Intermountain's actions will improve its standing and strengthen the patient trust in the healthcare organization and would help it gain customer loyalty. Intermountain is committed to serve diverse population of Intermountain region, including the needs of the old and young, the poor and rich, and the inhabitants of rural and urban areas, by keeping into mind the differencing the culture. As intermountain claims "we understand the level of sensitivity to cultural differences." Intermountain also plans to reflect the noble and caring nature of its mission by their actions. As part of their mission, they claim:
"Our services must be high quality, cost-effective, and accessible, achieving a balance between community needs and available resources." (Healthcare, 2012)
Following the stated key objectives, Intermountain healthcare intend to be a model and an exemplary healthcare system. Intermountain understands the importance of capital and finance to manage an organization. They say:
"We will maintain the financial strength necessary to fulfill our mission."(Healthcare, 2012)
Goals:
Goals lay the foundation for further planning in an organization (Business, 2012). The goals should be attainable, for a specific period of time and must be revised and altered to meet organizational mission. The annual goals for Intermountain do exist. For example, the goals of the year 2007 aimed to:
Achieve patient satisfaction system for each Urban South healthcare department.
Develop and devise a plan for bringing in a change in Urban South Region nursing leadership and its organizational structure. It was intended to improve visibility and availability of Nursing and the leadership associated with it.
Achieve and maintain 'Magnet recognition' (Healthcare, Strategic Partnerships, 2012)for each and hospital in the region of Intermountain.
• Develop a course for Finance Department to obtain a nursing budgetary roll-up for the region and for every associated hospital and also to discuss issues monthly at the meeting of "Nursing Leadership Guidance Council." This goal was in collaboration to the mission statement, which intended to strengthen the financial backbone of Intermountain healthcare.
• Increase communication between Guidance Council and Regional Practice Council.
• Decrease the use of nursing staff by total of 15% for 2007 when compared to the year 2006. Again it was intended to reduce the expenses as per the organization's stated mission.
Ownership and Sponsorship of the organization:
Intermountain is a nonprofit organization and ensures effective healthcare delivery. Huntsman Cancer Institute at the University of Utah, has joined hands with Intermountain healthcare, to provide the patients a best possible chance of winning a tough fight against cancer. At most of the Intermountain hospitals, patients have an easy access to Intermountain's renowned best practices and Huntsman's outstanding research.
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Board of DirectorsORGANIZATIONAL STRUCTURE'S CHART:
C
hief medical officer
C
hief operations officer
Chief Nursing Executive
Administrative Department
Chief Financial Officer
Medical Examiner
G
eneral litigation counsel
Executive Department
Intermountain healthcare has a complex web of patient and deals with about 32,000 organizational staff....
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