Samson helped staff trace some of the office miscommunications to a lack of cultural sensitivity. Diversity issues are on the table at one of every two staff meetings, according to Samson. Diversity awareness has improved as a result of directly confronting stereotypes that had previously prevailed in inter-office communications. Samson also believed that diversity awareness was most important in regards to patient relations. Therefore, Samson encouraged staff members to take into account communication differences and other issues related to diversity when addressing patients.
7. Synergy and Human Capital
Generating cooperation and fostering personal strengths is one of Samson's main goals as the Senior Administrator. Achieving the goals of the organization depends on a positive workplace environment, which in turn is fostered by synergy. Samson helped create an environment of empowerment, in which human capital was treated as being equally as valuable as financial capital. Helping all staff members feel indispensable was one of the first steps towards achieving this goal. Then, Samson ensured that staff meetings would be held regularly and attended by all staff. Voicing objections and concerns was encouraged, and Samson even allowed some...
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