This would change the way the firm is working with their unions and the current labor agreements that were in place. If Joyce had communicated more and listened to the ideas of employees, he would have been able to receive similar concessions from the arbitration. This would have allowed the company to avoid the negative publicity from the strike and address these issues from behind the scenes. (Sperry 2002, pp. 69 -- 90) (the Qantas Crisis 2012) (Harvey 2007, pp. 74 -- 123)
The survival of Qantas may be at stake if the issues aren't resolved in the future. In you view, is a culture change required in Qantas? Justify your answer by critically discussing the current culture of Qantas and evaluating whether a culture change is necessary.
Yes, a cultural change is necessary. This is because there is poisonous atmosphere between employees and management. At the heart of these challenges, are communication issues; with no one completely understanding the seriousness of the problems facing the firm. If there was a change in culture, managers and executives could begin working together to address these issues.
This will prevent these challenges from becoming a public event that will bring the regulators into the process. Instead, different stakeholders could begin having discussions about the long-term issues and how they can be addressed. This can be achieved by having key employees, managers and board members on a committee that will provide realistic recommendations. Once this takes place, there will be a change in the operating environment of the firm and how various stakeholders are working with each other. As a result, until there is some kind of transformation, these issues will continue to have an impact on the airline. This kind of approach has been utilized successfully by some of the American carriers (i.e. United and Delta) to reduce their labor costs. When this happened, both firms were more responsive to needs of various parties and what issues are most important to them. (Mayo 2009, pp. 61 -- 75) (Beiske 2007, pp. 58 -- 67)
Task 2
Draw up a table and summarize what improvements you could suggest in relation to each task above: (1) power and politics (module 7); (2) conflict management (module 8); (3) leadership (module 6) and associated change management strategies (module 10) in Qantas
To address the various challenges impacting the airline, Qantas needs to focus on improving its relationship between management and employees. This can be accomplished by concentrating on: power / politics, conflict management, leadership and associate management strategies. These different elements will provide specific insights that will highlight how the airline can effectively adapt to these challenges. (Managing Organizational Behavior 2012, pp. 143 -- 249)
In the case of power and politics, there must be some kind of mutual respect established for each side. This can be accomplished by establishing confidence building measures. This will show how managers have everyone's best interests in mind. These concepts are referred to as referent power. This is when individuals with an identifiable resource or personal trait are sought out in order to create common solutions. Once this takes place, is when there will be a new political structure that can focus on dealing with the challenges impacting Qantas. (Schien 2002, pp. 37 -- 76) (Managing Organizational Behavior 2012, pp. 143 -- 249)
For example, when the company would like to see a reduction in wages, they could have some kind of working relationship with key employees inside the unions. This is where executives will discuss with them the challenges impacting the carrier and what they would like to see happen (in a respectful format). If this could occur, the different stakeholders will see the importance of working together and everyone will focus on achieving these objectives. (Managing Organizational Behavior 2012, pp. 143 -- 249)
Conflict management is when there is focus on dealing with issues that can lead to misunderstandings and problems. To address these challenges, there must be a system that will: improve communication between the two sides, deal with potential grievances and implement a strategy of common of personal values. If this kind of approach is utilized, it will effectively...
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