Persistence (also called retention) is defined as remaining enrolled in the institution, presumably until degree attainment or completion. Online courses can help students achieve this, because they provide options for learning that were previously not available to them (Drennan, Kennedy, & Pisarski, 2005).
Satisfying and rewarding interactions with the formal and informal academic and social systems of the institution lead to greater integration and persistence (Tinto, 1975). However, teachers of online classes must find ways to keep their students integrated and to increase the social network that they have. Online chats and discussions can help with that, but only if the students participate in them (Richardson, 2006). If the students do not want to participate they will not, and if they are forced, this can cause them problems as well. Unpleasant or limited interactions inhibit integration and decrease the likelihood of persistence, whether online or in the traditional classroom.
Having online learning and an online 'community' of learners can help students to feel more connected if it is done correctly, however, because many of these individuals are in a similar age group and family situation. Because they have things in common, it can help them to form a bond and make friends with others like them. It can also allow them to receive help when they need it (Richardson, 2006). Previous research has shown that academic and social integration are influenced by a variety of factors (Munro, 1981; Pascarella et al., 1980); these factors include student background characteristics, pre-college educational experiences, student expectations, and initial experiences in college. While this previous research was carried out on traditional students, it also applies to online students in today's society as well.
Tinto's model, some researchers have suggested, overly emphasizes individual rather than social factors, does not address women and minority students' particular cultural backgrounds, and may implicitly blame students for their departure when, in fact, other cultural and environmental factors may be influencing their low participation (Braxton, 2000a; Laden, Milem, Crowson, 2000; Rendon, 1982; Tierney; 1992). Tinto's model of integration has been critiqued for implying that all students entering college are coming from and moving toward being members of the same culture, that they must come to share common cultural values, and they must conform to the norms of the dominant culture of the institution (Attinasi, 1989; Tierney, 1992). The dominant culture, however, is not always well understood by those that take classes online, and many of the individuals that only learn online are not interested in being part of the 'culture' of the institution.
For the purposes of this paper, "dominant culture" refers to the institution's traditional cultural norms, values, and practices, which, in the context of the United States, tend to be white upper- and middle-class male orientations. Tierney (1992) highlights the individualist emphasis of Tinto's constructs and measures that focus on the extent to which the individual adjusts to the environment rather than the extent to which the college environment might adjust to serve or support the student. In the case of online learning, in other words, the student must learn to meet what the environment needs in order for the student to be successful. The environment is what it is, and it will not change for the student (Kim, et al., n.d.; Shea, Li, & Pickett, 2006; Yukselturk & Inan, n.d.). There are others, however, that do not feel that this type of model is working for online learners, and that it is the universities that should be looking to change for their students, because student demographics are changing, especially where online learning is concerned as more and more students consider it.
In support of Tierney's position, Caplan and Nelson (1973) provided important distinctions between person-centered and situation-centered problems, noting that the way a problem was identified gave way to specific solutions. For example, researchers focusing on person-centered problems would focus on individual characteristics as the root of the issue and the target of the solution, while ignoring context relevant factors. In the case...
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